Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of The Tri-Cities
Real Stories, Real Results
- Joey A.via Google
- CAROL S.via Google
Owner Response:
“We appreciate your great rating of our appliance repair service, Austin. Thanks for choosing Mr. Appliance! The Mr. Appliance Team”
- Lindavia Google
“I was very well pleased! The technician was very nice and Very responsible to Take Extra care while working on my Appliance. Thank you again for the great service.”
Owner Response:
“Linda, thank you for sharing your satisfaction! We're glad we could expertly repair your appliance so your home can function smoothly again. We're grateful to serve you and hope you'll call us again should you need us in the future. The Mr. Appliance Team”
- BRENDA B.via Google
“Derrick was excellent technician”
Owner Response:
“We're pleased to hear that Derrick delivered a great appliance repair experience, Brenda. Thanks so much for sharing your recognition! The Mr. Appliance Team”
- JANET J.via Google
“Technician was very polite and knowledgeable. Finished his work quickly and cleaned up.”
Owner Response:
“Janet, thank you for your review! We're glad our service professional did a great job whipping your appliance into shape and cleaning his work area. We're here should you need us again! The Mr. Appliance Team”
- MELISSA S.via Google
“Quickly diagnosed the issue with our whirlpool fridge. Although they were sent the wrong part, they were able to obtain the correct part and come back later that day to fix. Austin and Nick were great!”
Owner Response:
“Thanks for giving us a call, Melissa! We're committed to helping you get your house running smoothly again, and we're glad to hear that Austin and Nick were dedicated to that goal, even after initially receiving the wrong part. We'll be sure to share your appreciation with them! The Mr. Appliance Team”
- JULIE H.via Google
“Very knowledgeable. Really nice guy!”
Owner Response:
“Julie, we're so glad to hear that our service professional could help! Thank you for sharing your feedback, we're here whenever you need us! The Mr. Appliance Team”
- Francie H.via Google
“Prompt, courteous, knew what he was doing, fixed it quickly a d left everything as he found it.”
Owner Response:
“It's our pleasure to respect your home and repair your appliance for you, Francie. We appreciate the opportunity to serve you and are here for you should you ever need our appliance repair services again. Thank you! The Mr. Appliance Team”
- ROGER L.via Google
“Very pleased with service. Austin and Derrick were professional and very thorough in making refrigerator repair.”
Owner Response:
“Earline, thank you for sharing your satisfaction! We're happy to hear that Austin and Derrick repaired your fridge so that your home can be in working order again. We'll be sure to pass your appreciation along! The Mr. Appliance Team”
- ROSE T.via Google
“The technicians were very professional and arrived when they said they were going to. And my washing machine was fixed perfectly! I would highly recommend this company!”
Owner Response:
“Thanks for your recommendation, Rose! We're glad our service professionals were prompt and got your washing machine up and running in no time. We hope to help you again should the need arise! The Mr. Appliance Team”
- JOHN W.via Google
“Very professional company with technicians that are knowledgeable and professional. Very impressed with technician Derrick”
Owner Response:
“John, thank you for your review! We are grateful to earn your trust in our appliance repair services and look forward to letting Derrick know how much you appreciate his efforts to keep your home in tip-top shape. The Mr. Appliance Team”
- CLAUDIO P.via Google
“Great guys. Professional and pleasant. Job well done. Thank you!”
Owner Response:
“You're welcome, Claudio! It was such a pleasure to assist you with your appliance needs, and we hope you'll reach out with any future projects. Thank you for your review! The Mr. Appliance Team”
- NOREEN P.via Google
Owner Response:
“We appreciate your excellent rating of our appliance repair service, Noreen. Thank you for sharing your endorsement!The Mr. Appliance Team”
- JOHN Y.via Google
“I've used these honest folks for many appliances. They always take care of it! Very professional!”
Owner Response:
“Terryl, thank you for always choosing us for your appliance repair needs! We're grateful to continually work hard to keep your home running smoothly. Please let us know if you need anything! The Mr. Appliance Team”
- Sherrill G.via Google
“Using Mr. Appliance to diagnose problems we were having with our washer and dryer was one of the best decisions we have ever made. Our service technician, Derrick, was professional, proficient, and personable. He arrived promptly, worked diligently and efficiently, and cleaned up very well after his work was completed. He was extremely forthcoming about our issues and the cost for repairs. Unfortunately, the cost of repair was prohibitive and we decided that it was more cost effective to purchase new appliances. I highly recommend Mr. Appliance because of the stellar service that we received!”
Owner Response:
“Thank you for your kind recommendation, Sherrill! We're glad we could help you make an informed decision about the washer and dryer, and respect your home in the process. It's great to hear how helpful and honest Derrick was about the scope of work needed! We'll be sure to pass your appreciation along, and we are always here for your appliance repair needs. The Mr. Appliance Team”
- ALBERT M.via Google
“Quick diagnosis I decided buy new one”
Owner Response:
“Alberto, we’re glad we could provide a quick and clear diagnosis to help with your decision. Sometimes replacement is the better route, and we appreciate you calling on Mr. Appliance of The Tri-Cities. Thanks for sharing your experience! The Mr. Appliance Team”
- DONNA N.via Google
“Very professional, personable, and cleaned up after he was finished. Informed us upfront about everything. Highly recommend.”
Owner Response:
“Donna, we’re so glad your appliance repair visit was handled with professionalism and care. Clear communication and leaving the space clean are important parts of every service we provide. Thank you for trusting Mr. Appliance and for recommending us. We truly appreciate it! The Mr. Appliance Team”
- RANDY M.via Google
Owner Response:
“We appreciate your review, Mary! We're here to help you whip those appliances back into shape! The Mr. Appliance Team”
- VICKIE F.via Google
“Derick did a great job... Would recommend them to anyone and actually we already have!!! Thanks Mr Appliance and Derick”
Owner Response:
“You're welcome, Vicky! We're delighted Derick could whip your appliance back into shape, and we'll be sure to share your kind words with him. Thank you for your review! The Mr. Appliance Team”
- Teresa C.via Google
“Nick and Steve all about the business. Came straight in takeoff l tackled the job. Prices are affordable. Thanks guys”
Owner Response:
“Teresa, it’s great to hear Nick and Steve jumped in and handled things with no fuss. We’re really glad the pricing felt fair and that the whole experience worked out smoothly for you. Thanks for taking the time to share—we appreciate it! The Mr. Appliance Team”
- TAMELA C.via Google
“Staff very helpful, Thank you for excellent service!”
Owner Response:
“We're so glad we could help, Tamela! Thanks for giving us a call and for trusting us to repair your appliance. The Mr. Appliance Team”
- Phil R.via Google
“There was some confusion in the scheduling of the service and if I had not called to confirm the service appt, the technician may not have been here when scheduled. The first visit is supposed to be simply diagnostic, to figure out the problem and then schedule a different appt to do the repair. However, once the technician did arrive, (Derrick) he was great! Very professional. He diagnosed the issue and just happened to have the needed part to repair my wash machine in his van. So he replaced the part on the initial visit and we were good to go! Very pleased, thanks Derrick! I do hope that Mr Appliance takes care of and attempts to retain their experienced technicians. Their field experience and expertise are a reflection of the values of the company they work for. Only drawback is the invoice Derrick sent to my email did not have an itemized list for cost of the part versus cost of installation. Just a total for the job. I would've liked to know how much that actual part costs but in the grand scheme, it's moot. However, don't think the company makes the customer or the techs privy to that info. Still very satisfied with my choice for Mr Appliance!”
Owner Response:
“Phil, thank you for your feedback, and we appreciate your patience with scheduling your appointment. We're glad Derrick was able to expertly diagnose what was wrong with your washing machine and that he had the necessary part with him to make the repair. We want to assure you that we value our employees and are grateful for their service and expertise. We appreciate the opportunity to keep your home in working order and hope to help you again. The Mr. Appliance Team”
- ABBY T.via Google
“Very respectful, friendly, and efficient.”
Owner Response:
“Thank you for sharing your review, Abby! We're glad we could earn your trust in our appliance services, and we hope you'll reach out if you need us again in the future! The Mr. Appliance Team”
- DELANIA F.via Google
“Derric was very knowledgeable and did the repair in a timely manner. Would recommend.”
Owner Response:
“Delena, we’re glad Derric was able to get your repair done quickly and with the expertise you needed. Reliable service is what we aim for! Thank you for your recommendation—we truly appreciate it! The Mr. Appliance Team”
- J J.via Google
“Quick appointment scheduled and Derrick was great!! Came in, diagnosed and fixed! Good to go!!”
Owner Response:
“We're glad we could make your experience with us an easy one and quickly repair your appliance. We'll be sure to let Derrick know you appreciate his efforts! Thanks so much for giving us a call! The Mr. Appliance Team”
- JACKIE L.via Google
“Ian was excellent… very knowledgeable and explained things so simply.. the only negative was the cost of the service call”
Owner Response:
“Jackie, it’s great to hear that Ian’s knowledge and clear explanations made the process easy for you! A well-done repair is an investment in keeping your appliance running smoothly, and we appreciate you trusting us with the job. Thank you for sharing your experience! The Mr. Appliance Team”
- Amy M.via Google
“Derrick went above and beyond in providing professional service. Even after the initial diagnosis showed that it wasn't something he could repair (turned out to be an electrical problem and not the dishwasher) he spent additional time helping me understand the problem and the next steps I need to take, all without an extra charge.”
Owner Response:
“Amy, it’s great to hear that Derrick took the time to help you understand the issue, even though it wasn’t a typical repair. Making sure you have the right information is just as important as fixing the appliance itself. We appreciate you sharing your experience. Thanks for your kind words! The Mr. Appliance Team”
- DARYL P.via Google
“The technician did a professional job. He was very courteous and informed me of every step he made. And he gave some background on the issue he remedied. He was neat and clean, and respectful of the premises.”
Owner Response:
“Aside from your fixed appliance, you shouldn't even know we were in your home, John! We're so glad our service professional did an incredible job keeping you informed of the work he was doing. It's great that he shared his knowledge with you. Thank you for giving us a call! The Mr. Appliance Team”
- BILL V.via Google
“Mr. Appliance's technicians are always competent, courteous, and friendly. We have had experience with them for a variety of appliances and brands over several years.”
Owner Response:
“William, thank you for always choosing us for your appliance repair needs! We're grateful to help you whenever you need our assistance, and we appreciate your wonderful feedback. The Mr. Appliance Team”
- Rebecca R.via Google
“Technician arrived on time. (In the scheduled time frame) He was very couteous and diagnosed the problem.”
Owner Response:
“Rebecca, thank you for sharing your experience! We're glad our service professional did a fantastic job repairing your appliance. We hope to help you again! The Mr. Appliance Team”
“They called and offered an earlier appointment if desired, but I had to decline. The technician called an hour prior to the arrival window to verify availability for early arrival. He was in and out quickly, was organized, and very knowledgeable.”