Mr. Appliance
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What People Are Saying About Mr. Appliance of The Tri-Cities

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  • “For well over 1 year, I have had problems with the Subzero in my vacation home. I have tried other authorized repair companies and the unit kept having problems. Sandy today repaired the unit by replacing several parts and it appears that the unit is FINALLY fixed. Thanks Sandy and Mr. Appliance. Steven”

    Steven W. , Beech Mountain, NC

  • “Very fast and efficient service. Would highly recommend.”

    Delores Phipps , Bluff City, TN

  • “We were able to get a diagnostic appointment the very next day. The part came in earlier than expected and the helpful office staff called to schedule us for next day installation. I appreciate the 2 hour window of appointment time so that you aren’t left waiting all day. Our technician, Sandy, was very knowledgeable, friendly, and respectful of our home. She also communicated very clearly the issue and even called ahead with an estimated time of arrival within the 2 hour window. The repair cost was higher than I expected, but I feel the 1 year warranty on parts AND labor makes it a fair price. Their customer service and responsiveness puts them far above their competition!”

    Kendel Rimell , Jonesborough, TN

  • “Daniel is an excellent technician . Put booties to keep our house clean . He was very polite and thorough with his diagnosis . Would recommend Mr. Appliance and especially Daniel for your service needs .”

    Michael Dennis , CHURCH HILL, TN

  • “I used to be in sales so I'm a stickler for people providing excellent service. I was delighted with my service rep. He was professional, took his time to complete the job properly, arrived on time. He spent a lot of time making sure my appliances were installed correctly. Their price was reasonable but not cheap but poor service that is cheap is often not worth the price you paid so I don't mind paying a fair amount for a job well-done without repeated trips and excuses. Good work. Will use them again.”

    Linda Barber Bingham , Kingsport, TN

  • “They came out as promised, repaired the unit, and it has worked properly ever since. Their personnel are excellent. Vicki, the person who answered the phone, is one of the most outstanding customer service phone people I have ever dealt with. Ryan Thomas, the technician who came out was courteous and efficient. I highly recommend them for service in our area.”

    Satisfied Customer , Johnson City, TN

  • “Our technician was so nice and friendly. Answered all my questions. Would definitely recommend to my friends and family.”

    Michelle S. , Kingsport, TN

  • “Have used your service several times with much satisfaction. Very professional in all regards. Provided great results. case of "get what you pay for." Service techs outstanding.”

    Mike J. , Roan Mountain, TN

  • “Aaron and Ryan were great professional and answered all my questions. The best thing is: they fixed our refrigerator!”

    Beverly D. , Johnson City, TN

  • “The person answering the call and the technician who fixed the issue were highly professional.”

    Sharon B. , Gray, TN

  • “I only purchased a part but Nia, who waited on me, was very helpful and professional. She should be commended.”

    Perry D. , Surgoinsville, TN

  • “Service and professionalism is without equal. I would, and have, recommended you guys to everyone we talk to. I have made positive comments on Facebook regularly. I would not use anyone else.”

    Peggy R. , Rogersville, TN