Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Traverse City
Real Stories, Real Results
- MICKEY HOWELLvia Facebook
- Elizabeth Rosevia Google
“Very professional and fast”
Owner Response:
“Hi Elizabeth, thank you for your review! We appreciate your business and look forward to hearing from you when you have your next appliance repair to tackle.”
- Karen Vouaux Sharpvia Facebook
“They are very prompt and terrific at diagnosing the problem. They came the day after we called them. The last time we called a well known appliance repair service, they booked us 3 weeks out. And we purchased that $2500 fridge from them.. we expected better. We were very impressed with the Mr Appliance customer service. And the van is well stocked, our part was installed 10 minutes after diagnosis. Call me impressed. We will absolutely call them next time we have an issue.”
- KAREN SHARPvia Google
“Called and they came the next day. Arrived earlier than expected, fixed the dryer promptly. Justin determined that our dishwasher needed to be replaced. Highly recommend!”
Owner Response:
“Hi Karen, thank you for sharing your experience with Mr. Appliance. We're glad to hear you enjoyed our services. Thanks again for choosing us as your local appliance repair service and have yourself a fantastic day!”
- Hannah Brunkvia Google
“** This review is from a local small business ** We had an issue in February with a front load washer that wasn't draining. We were able to schedule an appointment for the next day and Justin was the tech. After a quick diagnosis he was able to get the issue resolved and we were back in business! Justin was great, very personable while being professional, took the time to explain things in an understandable way, and tested the solution a couple of times to ensure it was functioning properly. Will definitely use them again!”
Owner Response:
“Hi Hannah, thank you so much for taking the time to review us. We really appreciate your business. Please let us know what we can do for you in the future. Thanks again for working with us and have a great day!”
- LOUANN HURSTvia Google
“Justin was very personable and professional. Extremely pleased with service. Thank you!”
Owner Response:
“Hi Louann, thank you for taking the time to leave us this review! We strive to provide our customers with an exceptional customer experience during every appointment, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with all your appliance repair needs. Thank you for choosing Mr. Appliance!”
- SUE SPARLINGvia Google
“John was kind, courteous and knowledgeable. The parts came in quickly and all was completed within days. Thank you.”
Owner Response:
“Hi Susie, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!”
- ROBERT BROWNvia Google
“Justin was great, - thorough, professional, etc. He also said Mr. Appliance is a very good company to work for. This is the 2nd time we have used him/ them.”
Owner Response:
“Hi Robert, thank you so much for this review! We really appreciate you being a loyal customer and helping to share the word about Mr. Appliance. We're here for your appliance repair needs anytime!”
- The Snoversvia Google
“The Techician that came out worked quickly, was friendly and you could tell his skill set was perfect for the work needing to be done”
Owner Response:
“Hi The, thank you for taking the time to let others know about your experience with Mr. Appliance. We work hard to provide our customers with an exceptional customer experience, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with again. Thank you for choosing us!”
- HEIDI FRICKvia Google
“Justin Bellows. THIS WORLD NEEDS MORE..JUSTINS!!”
Owner Response:
“Hi Heidi, thank you so very much for taking the time out of your busy schedule to let others know about your experience. We are so grateful to have had the opportunity to help you with your project. Thank you for choosing Mr. Appliance!”
- No Emailvia Google
“Quick, convenient, and timely service!!! Showed up at the time they quoted and gave a call 20 mins before arrival!”
Owner Response:
“Hi No, thank you for leaving us this review. We're thrilled that you enjoyed your experience. Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. We appreciate your kind words. Thank you again for choosing Mr. Appliance.”
- RHEA & JASON LINDBERGvia Google
“The techs at Mr. Appliance TC are always prompt, very professional and reliable. We’ve worked with a handful of great techs but usually get Justin and he’s both knowledgeable and personable.”
Owner Response:
“Hi Rhea, thank you for your review! We work hard to ensure each customer receives the best possible service, and we were happy to help you!”
- Keith Frankvia Google
Owner Response:
“Hi Keith, thank you so much for taking the time to review us. We really appreciate your business. Please let us know what we can do for you in the future. Thanks again for working with us and have a great day!”
- RICK VENNERvia Google
“Justin was timely, exact and most courteous. Very professional and knowledgeable. Thank you for a great service experience.”
Owner Response:
“Hi Rick, thank you! We appreciate you leaving a review, and we’re happy to see that you had a great experience with our team. Thank you for choosing Mr. Appliance!”
- ELIZABETH HUCEKvia Google
“We had a wonderful experience with Mr. Appliance. Great service and communication from beginning to end. Arrived on schedule, rapid and correct assessment of the stoves problem. Justin Bellows was outstanding, fixing the problem (the igniter) quickly. He went out of his way to help us. I wanted to give him a big hug I was so happy. We will call them first for all our appliance needs, and the price was very fair. Thank You!! Elizabeth Hucek”
Owner Response:
“Hi Elizabeth, thanks for taking the time to leave us a review. We're glad you enjoyed your experience working with us. Thanks again for choosing Mr. Appliance as your local appliance repair company and have yourself an awesome day!”
- DOUG DOWNERvia Google
“Called on Wednesday afternoon. Justin was here by 9am Thursday morning. Dryer was running within 30 minutes. He also improved the exhaust run to make it more efficient and checked out the noisy refrigerator while he was here. A+ service.”
Owner Response:
“Hi Doug, thank you so much for this review! We really appreciate you being a loyal customer and helping to share the word about Mr. Appliance. We're here for your appliance repair needs anytime!”
- LINDA PEPPERvia Google
Owner Response:
“Hi Linda, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”
- LINDA LOSSEvia Google
“We are very happy with their service. When we first called them, we got an appointment the next day, after that, the repair man came out two days later to put the part in and now the washing machine works. We think their pricing was reasonable and we’re very happy with the service.”
- JJOAN JACKSON
“I want to leave a five star review for Justin who just serviced our stove--quick, reliable, professional and nice!!!”
- RICHARD DUELLvia Google
“Great Service”
- DIANE BRANDTvia Google
“Justin is terrific, thank you!! Service: Refrigerator/freezer repair Service: Refrigerator/freezer repair”
- DAWN BROWNvia Google
“Very friendly telephone conversation with initial contact. Immediate scheduling, repairman Justin show up on time. He was professional and explained problems with our appliances. Fixed our wash machine same day and it actually works!!! A part us on order for dryer. A great experience!! Services: Dryer repair, Washing machine repair Services: Dryer repair, Washing machine repair”
- SUSAN SZEPANSKIvia Google
“We had an outstanding experience with this company. The customer service was amazing. Justin was our service person who was polite, professional, on time and explained what needed to be done. The first time we called was for a broken hinge on our washing machine. He was able to come out that afternoon. He ordered the part and was back a day later to replace the part. We called a week later to have a garbage disposal replaced. He came out that day with a new disposal. We are so pleased with the service we received from this business. We would absolutely without a doubt use this company again.”
- DEBORAH LEHMANNvia Google
- CAMMIE FREEMANvia Google
“Called to set up an appointment that I thought would be days out but was able to get a same-day appointment and got my refrigerator fixed within 2 hours of calling. Couldn’t have been happier! Service: Refrigerator/freezer repair Service: Refrigerator/freezer repair”
- BETTE DONAHUEvia Google
“Knowledgeable and timely! Friendly service call.”
- DANIEL WARRENvia Google
“Justin was a pro, courteous, and shared knowledge of the fault and repair. Highly recommended!!! Service: Dryer repair Service: Dryer repair”
- JEANNE MILLERvia Google
“Justin was great! He knew right away what the problem was and quickly repaired it! Nice guy! Service: Refrigerator/freezer repair Service: Refrigerator/freezer repair”
- Doreen Wydravia Google
“Got an appointment the same day when other businesses gave me a two week wait. Justin came in and knew the problem right away. It was fix quickly. Thanks again”
- JEAN BRITTAINvia Google
“Justin ordered the part for my dryer and was back as soon as it came in to install it. Great job and very pleased. Service: Dryer repair Service: Dryer repair”
“I had called them twice for help and both times I was very pleased with their service. They were knowledgeable, kind and got the job done wonderfully!”