Skip to Main Content Skip to Footer Content

What People Are Saying About Mr. Appliance of Madison, WI

Real Stories, Real Results

Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.

Opaque blue quote marks.
4.8/5

403 Ratings

|
  • profile photo
    Patricia C.
    via Google
  • profile photo
    Ellen G.
    via Google

    “Great communication and speedy service.”

  • profile photo
    KitKatWinchester
    via Google
  • profile photo
    Jeff H.
    via Google

    “Wow! What terrific service and professionalism. Doesn't get better than that 👍”

  • profile photo
    Rob
    via Google

    “HIGHLY recommend Mr. Appliance. I called this morning for a dishwasher repair, got a same day appointment, and it was completed on time. The professionalism of the person on the phone and the service technician Taylor made this THE BEST appliance repair experience I have ever had. Problem was quickly diagnosed, options were presented and discussed, and the issue has been resolved. The value I received far exceeds the price/cost…can’t recall the last time I felt that way. If you have a busy schedule like me, don’t waste your time with anyone else.”

  • profile photo
    Michael C.
    via Google

    Owner Response:

    “Thank you for your kind words, Mike! We're thrilled to hear that you are consistently satisfied with David's work. We appreciate your support! - Mr. Appliance of Madison, WI ”

  • profile photo
    Adam B.
    via Google

    “David was a great tech. He answered all our question, which helped us decide to fix our fridge instead of buying a new one. He did an excellent job on the repair. Everyone at Mr. Appliance was friendly and helpful. Hopefully nothing else breaks, but if it does, will definitely be using Mr. Appliance again.”

  • profile photo
    Barbara A.
    via Google

    “Fast response time, professional Service and excellent communication”

  • profile photo
    Brittney B.
    via Facebook

    “Mr. Appliance came out to fix my washer. The technician who came was very nice and professional. Since the repair, my washer works, but it does make a slight noise it didn’t make before. I’m not mad about it — it works, and hopefully the noise goes away over time. I’m just glad the washer was fixed. Now, the issue I kept calling about was my dryer. Mr. Appliance never came out for that because the work never got approved. I was going back and forth with my extended warranty company, and they kept telling me the work order was approved. But someone at Mr. Appliance kept saying it was denied. Eventually, I found out the work order was approved, but the parts and labor weren’t, and that’s where the mix-up was. Let me say this: the appliances I have are LG smart washer and dryer sets — $1,300 each. These are not cheap appliances. If I bought them once, I can afford to do it again. So for someone to act like I was trying to get over or get free service was very rude and unnecessary. There was one particular person from Mr. Appliance who was very nasty and condescending every time I spoke with him. He spoke to me like I was bothering him or like I didn’t understand what was going on, even when I suggested doing a 3-way call with the warranty company to clear things up. He talked down to me and basically shut the idea down, saying they didn’t need to call on 3-way, they know how to reach them, and to have them reach out the same way they always do. Just very rude and dismissive. It’s not what you say — it’s how you say it. And he should not be dealing with customers. Thankfully, I did get approved for a replacement dryer the next day, and I was relieved because I didn’t want to call back and risk having to talk to that man again. I even told my warranty company I’d rather have a full replacement than to deal with that kind of customer service again. On the flip side, Jenny was very sweet when I accidentally texted them early in the morning thinking it was an automated chat. She handled it kindly and professionally. David, another technician I spoke to, was also very nice. So overall, I appreciate the people who were professional and kind — and my washer is working. But that one rude person made the whole process way more stressful than it needed to be. And I will definitely keep sharing my experience, because customer service matters — especially when people are spending real money on high-end appliances and just want help getting them fixed.”

  • profile photo
    Mario F.
    via Google
  • profile photo
    Mark L.
    via Google

    “Easy to schedule, they came out very quickly, and fixed our issue right away. I highly recommend Mr. appliance!”

  • profile photo
    Harry S.
    via Google

    “Great tech and did as best he could with limited ability to service my Oven properly due to restrictions to hardware provided through service repair service company. Great employee service”

  • profile photo
    MeW M.
    via Google

    “Excellent service. Friendly and efficient service!”

    Owner Response:

    “Thank you for your wonderful feedback! We're glad to hear you enjoyed our friendly and efficient service. Your satisfaction is our top priority, and we look forward to serving you again soon! - Mr. Appliance of Madison, WI ”

  • profile photo
    Jeremy W.
    via Google

    “On time. Friendly and professional. Knowledgeable and explained & shows me the issues.”

    Owner Response:

    “Thank you for your positive feedback, Jeremy! We're thrilled to hear that you found our team to be friendly, professional, and knowledgeable. It's great to know that we could effectively address your concerns and explain the issues clearly. Your satisfaction is our top priority, and we appreciate your support. - Mr. Appliance of Madison, WI ”

  • profile photo
    Sam D.
    via Google

    “Taylor was very knowledgeable, professional, and helpful! He made an issue with our gas oven easily resolvable promptly and efficiently! He also provided thoughtful tips for future appliance care. Would definitely recommend him and Mr. Appliance!”

    Owner Response:

    “Thank you for your fantastic feedback, Sam! We're thrilled to hear that Taylor provided you with such knowledgeable and efficient service. It's great to know that he could help resolve your issue and offer valuable appliance care tips. We appreciate your recommendation and look forward to serving you again in the future! - Mr. Appliance of Madison, WI ”

  • profile photo
    Peggy S.
    via Google

    “Good communication. Timely. Efficient.”

    Owner Response:

    “Thank you for your positive feedback! We're glad to hear that you appreciated our communication and efficiency. Your satisfaction is our priority, and we look forward to serving you again. - Mr. Appliance of Madison, WI ”

  • profile photo
    Kayla H.
    via Google

    “The technician, David, I had was very thoughtful and hard working. Even when the diagnostic process was more complicated than initially thought, he kept working at it and eventually found the solution. Even though it took longer, we were only charged for the initial quoted time. A very good experience. Recommend.”

    Owner Response:

    “Thank you for your positive feedback, Kayla! We're thrilled to hear that David provided thoughtful and diligent service. It's great to know that you appreciated his dedication to finding the solution without extra charges. Your recommendation means a lot to us, and we look forward to serving you again in the future! - Mr. Appliance of Madison, WI ”

  • profile photo
    Art W.
    via Google

    “Did a great job, very professional. Would use them again.”

    Owner Response:

    “Thank you for your positive feedback! We're glad to hear you had a great experience and found our team professional. We look forward to serving you again in the future. Your support means a lot to us! - Mr. Appliance of Madison, WI ”

  • profile photo
    Lea K.
    via Google

    “Fast service and well-priced - Taylor was great!”

    Owner Response:

    “Thank you for your positive feedback, Lea! We're glad to hear you had a great experience with Taylor and appreciated our fast service and pricing. We look forward to serving you again! - Mr. Appliance of Madison, WI ”

  • profile photo
    John B.
    via Google

    “Taylor did a great job! Really appreciate his feedback.”

    Owner Response:

    “Thank you for your feedback! We're glad to hear that Taylor provided you with great service and valuable feedback. Your satisfaction is important to us, and we appreciate your support. - Mr. Appliance of Madison, WI ”

  • profile photo
    Jamie B.
    via Google

    “Best refrigerator and freezer repair I’ve had in years! Very professional, explained things well, very knowledgeable!”

    Owner Response:

    “Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our refrigerator and freezer repair service. Our team strives to provide professional and knowledgeable assistance, and it's great to know that it made a difference for you. We appreciate your feedback and hope to assist you again in the future! - Mr. Appliance of Madison, WI ”

  • profile photo
    Kelly M.
    via Google

    “They were able to get someone to replace the pump on my washer next day. The repair person was there at exactly 8 am. He was very professional, yet friendly. The fee seemed reasonable. I can’t think of any reason not to call Mr. Appliance next time something breaks.”

    Owner Response:

    “Thank you for your wonderful feedback, Kelly! We're thrilled to hear that we could address your washer issue promptly and that our technician provided a professional and friendly experience. Your satisfaction and trust mean a lot to us, and we look forward to serving you again in the future whenever you need assistance. - Mr. Appliance of Madison, WI ”

  • profile photo
    Alyssa H.
    via Google

    “Informative; explained the process of what was wrong and why. Overall great service.”

    Owner Response:

    “Thank you for your wonderful feedback, Alyssa! We’re glad to hear that you found our service informative and that we could clearly explain the process to you. Your satisfaction is our priority, and we appreciate your support! - Mr. Appliance of Madison, WI ”

  • profile photo
    Adam C.
    via Google

    “Taylor was very knowledgeable and helpful. Thank you!”

    Owner Response:

    “We're thrilled to hear that Taylor provided you with excellent service! Thank you for your kind words and for taking the time to share your experience. We appreciate your support and hope to see you again soon! - Mr. Appliance of Madison, WI ”

  • profile photo
    Marek R.
    via Google

    “Fast and excellent service.”

    Owner Response:

    “Thank you for your positive feedback! We're glad to hear that you were pleased with our fast and excellent service. Your satisfaction is our top priority, and we look forward to serving you again soon. - Mr. Appliance of Madison, WI ”

  • profile photo
    John J.
    via Google

    “I would highly recommend!”

    Owner Response:

    “Thank you for your fantastic review and recommendation! We're thrilled to hear that you had a great experience with us. Your support means a lot to our team. We look forward to serving you again soon! - Mr. Appliance of Madison, WI ”

  • profile photo
    John D.
    via Google

    Owner Response:

    “Thank you for your five-star rating! We're glad to know you had a great experience. Your satisfaction is our priority, and we hope to see you again soon. - Mr. Appliance of Madison, WI ”

  • profile photo
    Shannon D.
    via Google

    “Great service and knowledge!”

    Owner Response:

    “Thank you for your wonderful feedback, Shannon! We appreciate your recognition of our service and expertise. We're glad to hear you had a positive experience and look forward to assisting you again in the future. - Mr. Appliance of Madison, WI ”

  • profile photo
    Erin H.
    via Google

    “Taylor S was extremely knowledgeable and helpful. I would definitely call Mr. Appliance again in the future.”

    Owner Response:

    “Thank you for your wonderful feedback! We're thrilled to hear that Taylor S provided you with excellent service. Your satisfaction is our priority, and we look forward to assisting you again in the future. - Mr. Appliance of Madison, WI ”

  • profile photo
    Louise V.
    via Google

    Owner Response:

    “Thank you for your fantastic rating! We appreciate your support and look forward to serving you again soon. - Mr. Appliance of Madison, WI ”

Service You Can Trust!

Let us know how we can help you today.

  • To start, we work the hours best for you. That means we can schedule morning or afternoon appointments if they are more convenient. We also make the effort to keep replacement parts in stock, as we know having them on hand allows us to make home appliance repairs and commercial appliance repairs that are quicker and ultimately more expedient.

  • When we arrive promptly for your scheduled appointment, we'll take the time to thoroughly assess the condition of your appliance and diagnose the issue that is giving you trouble. We'll then clearly explain our recommendations for the best course of action to get it repaired and offer an upfront quote for the work that needs to be done.

  • We guarantee all of our repair parts and service for one year according to our Neighborly Done Right Promise®. Our dedicated team of appliance repair technicians is backed by a solid reputation. Check out our customer reviews to see why customers love our appliance repair services!