What People Are Saying About Mr. Appliance of Madison, WI

“Great communication and speedy service.”

“Wow! What terrific service and professionalism. Doesn't get better than that 👍”

“HIGHLY recommend Mr. Appliance. I called this morning for a dishwasher repair, got a same day appointment, and it was completed on time. The professionalism of the person on the phone and the service technician Taylor made this THE BEST appliance repair experience I have ever had. Problem was quickly diagnosed, options were presented and discussed, and the issue has been resolved. The value I received far exceeds the price/cost…can’t recall the last time I felt that way. If you have a busy schedule like me, don’t waste your time with anyone else.”

“David was a great tech. He answered all our question, which helped us decide to fix our fridge instead of buying a new one. He did an excellent job on the repair. Everyone at Mr. Appliance was friendly and helpful. Hopefully nothing else breaks, but if it does, will definitely be using Mr. Appliance again.”

“Fast response time, professional Service and excellent communication”

“Mr. Appliance came out to fix my washer. The technician who came was very nice and professional. Since the repair, my washer works, but it does make a slight noise it didn’t make before. I’m not mad about it — it works, and hopefully the noise goes away over time. I’m just glad the washer was fixed. Now, the issue I kept calling about was my dryer. Mr. Appliance never came out for that because the work never got approved. I was going back and forth with my extended warranty company, and they kept telling me the work order was approved. But someone at Mr. Appliance kept saying it was denied. Eventually, I found out the work order was approved, but the parts and labor weren’t, and that’s where the mix-up was. Let me say this: the appliances I have are LG smart washer and dryer sets — $1,300 each. These are not cheap appliances. If I bought them once, I can afford to do it again. So for someone to act like I was trying to get over or get free service was very rude and unnecessary. There was one particular person from Mr. Appliance who was very nasty and condescending every time I spoke with him. He spoke to me like I was bothering him or like I didn’t understand what was going on, even when I suggested doing a 3-way call with the warranty company to clear things up. He talked down to me and basically shut the idea down, saying they didn’t need to call on 3-way, they know how to reach them, and to have them reach out the same way they always do. Just very rude and dismissive. It’s not what you say — it’s how you say it. And he should not be dealing with customers. Thankfully, I did get approved for a replacement dryer the next day, and I was relieved because I didn’t want to call back and risk having to talk to that man again. I even told my warranty company I’d rather have a full replacement than to deal with that kind of customer service again. On the flip side, Jenny was very sweet when I accidentally texted them early in the morning thinking it was an automated chat. She handled it kindly and professionally. David, another technician I spoke to, was also very nice. So overall, I appreciate the people who were professional and kind — and my washer is working. But that one rude person made the whole process way more stressful than it needed to be. And I will definitely keep sharing my experience, because customer service matters — especially when people are spending real money on high-end appliances and just want help getting them fixed.”

“Easy to schedule, they came out very quickly, and fixed our issue right away. I highly recommend Mr. appliance!”

“Great tech and did as best he could with limited ability to service my Oven properly due to restrictions to hardware provided through service repair service company. Great employee service”

“Excellent service. Friendly and efficient service!”

“On time. Friendly and professional. Knowledgeable and explained & shows me the issues.”

“Taylor was very knowledgeable, professional, and helpful! He made an issue with our gas oven easily resolvable promptly and efficiently! He also provided thoughtful tips for future appliance care. Would definitely recommend him and Mr. Appliance!”

“Good communication. Timely. Efficient.”

“The technician, David, I had was very thoughtful and hard working. Even when the diagnostic process was more complicated than initially thought, he kept working at it and eventually found the solution. Even though it took longer, we were only charged for the initial quoted time. A very good experience. Recommend.”

“Did a great job, very professional. Would use them again.”

“Fast service and well-priced - Taylor was great!”

“Taylor did a great job! Really appreciate his feedback.”

“Best refrigerator and freezer repair I’ve had in years! Very professional, explained things well, very knowledgeable!”

“They were able to get someone to replace the pump on my washer next day. The repair person was there at exactly 8 am. He was very professional, yet friendly. The fee seemed reasonable. I can’t think of any reason not to call Mr. Appliance next time something breaks.”

“Informative; explained the process of what was wrong and why. Overall great service.”

“Taylor was very knowledgeable and helpful. Thank you!”

“Fast and excellent service.”

“I would highly recommend!”

“Great service and knowledge!”

“Taylor S was extremely knowledgeable and helpful. I would definitely call Mr. Appliance again in the future.”