Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Lexington, MA
Real Stories, Real Results
- Sengta Howsevia Google
Heidi Calugervia Facebook“As an engineer its easy to judge if folks know their real knowledge not feeding me a line, avoiding having to do the job ETC. Unlike the 'factory trained Service technician sent twice to repair a double oven per what the oven displayed error code showed and what the Factory service bulletin said he did everything else. Joel from Mr. Appliance repaired not only the oven but the oven as well in half the time. If you want a happy wife and live a happy life avoid home warranty companies you can call and complain put that money in the bank and call Mr Appliance and get it done and done right. By the way just like the home warranty company you cannot call the factory trained service company either to complain. Do it once get it done right call Mr Appliance.”
- John Lanahanvia Google
“Jay was awesome. Quick and efficient. Highly reccomend”
Owner Response:
“Thank you, John, for your kind words! We're thrilled to hear that Jay provided you with quick and efficient service. Your recommendation means a lot to us! We look forward to serving you again in the future.”
- John Puckettvia Google
“I was able to get a quick appointment and the part needed was installed 3 days later. The service technicians were friendly and respectful.”
Owner Response:
“Thank you for your wonderful feedback! We're glad to hear that you had a quick appointment and that our service technicians provided you with friendly and respectful service. Your satisfaction is important to us, and we appreciate your support.”
- Sebrentvia Google
“They showed up and assessed the issue with our fridge. Ordered the part and came back a few days later and fixed it. On top of that, they added a water cut-off at no charge so we could shut off just the water to the fridge if we had a leak in the future. They were great.”
Owner Response:
“Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our service and that we could assist with your fridge issue. It's our goal to provide value and peace of mind, and we're glad the added water cut-off met your needs. Your satisfaction means a lot to us, and we appreciate your kind words. We look forward to serving you again in the future!”
- Naron Johnsonvia Google
“Having been in the HVAC industry for 35 years I can say these guys are A+. Quality service is never the cheapest. I was most impressed with the tech’s ability to diagnose & explain the issues. Luke was upfront and honest about our options. Definitely worth the price.”
Owner Response:
“Thank you for your fantastic feedback, Morris! We greatly appreciate your industry expertise and are thrilled to hear that you had a positive experience with our technician, Luke. Your satisfaction and trust in our services mean a lot to us. We look forward to serving you again in the future!”
- Raymond Newellvia Google
“Both were polite, explained the problem, and then fixed it. Did a very fine job.”
Owner Response:
“Hi Raymond, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.”
- Karen Sadlervia Google
“Great service and knowledgeable technician.”
Owner Response:
“Hi Karen, thank you for your review! We appreciate your business and look forward to hearing from you when you have your next appliance repair to tackle.”
- Rick Murrayvia Google
“Our icemaker quit operating and we needed to get it repaired or replaced. Having previously written a magazine article about Mr. Appliance, I reached out to them due to their good reputation. I booked the service online, and they provided excellent communications throughout the process via texts and email. The two service techs, both named Joel, were very professional and courteous and they got the job done on time.”
Owner Response:
“Hi Rick, thank you for taking the time to leave a review. It’s wonderful to see that you were happy with our work, and we’re grateful for the opportunity to meet your needs. We look forward to helping you again!”
- Justin Clarkvia Google
“Excellent experience!”
Owner Response:
“Hi Justin, thank you! We appreciate you leaving a review, and we’re happy to see that you had a great experience with our team. Thank you for choosing Mr. Appliance!”
- Eddy Hackneyvia Google
“The work was done right and timely. The technicians were polite and were able to answer any questions. I would definitely recommend this company to others.”
Owner Response:
“Thank you for your wonderful review, Eddie! We're glad to hear that our technicians provided timely and polite service. Your recommendation means a lot to us, and we appreciate your support!”
- Alex 10via Google
Owner Response:
“Hi Alex, thank you for leaving this review! It’s great to see that you had a positive experience with us, and we’re glad that we could provide satisfying service for your project. Thanks again for choosing Mr. Appliance and have a great day!”
- Al Simmonsvia Google
Owner Response:
“Hi Al, thank you for your review! We work hard to ensure each customer receives the best possible service, and we were happy to help you!”
- Martha Gunnvia Google
“Very prompt. Went straight to taking care of our dryer problem. Price was what I expected.”
Owner Response:
“Hi Martha, thank you for taking the time to leave a review. We’re glad to see that you were satisfied with the work done by our team, and we appreciate your support. Thanks again for choosing Mr. Appliance and have a great day!”
- Brian Josephsonvia Google
“Great job very honest. Would recommend in a second”
Owner Response:
“Thank you for your kind words, Brian! We're glad to hear you had a great experience and appreciated our honesty. Your recommendation means a lot to us!”
- Never Give Upvia Google
“After attempting to fix my 2018 Kitchen Aid side by side refrigerator ice maker, I called Mr. Appliance in Hendersonville to schedule a time to help me. Luke arrived and within 10 minutes found the problem. Fraid wires had snapped and cut off my icemaker. He had pictures and a full detail of his findings. He gave me my options and was satisfied with his opinion. Honest and sincere. I am so excited to see a full service company like Mr. Appliance with professionalism and honesty. I easily paid him for his service and will recommend this company to my neighbors. Thank you Luke!! Keep up the great job!!”
Owner Response:
“Hi Never, thanks for taking a few minutes to provide us with your feedback! The Mr. Appliance team appreciates your business and looks forward to tackling your next project. Thanks again!”
- Mary Barbervia Google
“On time,Very nice, and fast service.”
Owner Response:
“Thank you for your positive feedback, Merry! We're glad to hear that you were satisfied with our prompt and efficient service. Your support means a lot to us!”
- Dawn Springstonvia Google
“Oh my gosh!!! I have no words!!! Words cannot even express how much I appreciate you guys!!! It was a little pricey but you know what it? was worth it. the technician was incredible he even cleaned out my vent I thought I was going to have to hire somebody else to do that what an incredible company this is. I will be recommending them to others assuredly!!! Thank you guys so much!!! I'm almost in tears with appreciation!!! I was just diagnosed with cervical cancer and I'm going to go through treatments in a few weeks and I knew I needed my dryer by then you guys got out here the next day. You got it DONE!!! thank you so much!!!God bless you guys!!!”
Owner Response:
“Thank you so much for your heartfelt review, Dawn! We're honored to have been able to assist you during this challenging time. It’s wonderful to hear that our technician exceeded your expectations and provided exceptional service. Your kind words mean so much to us, and we truly appreciate your recommendation. Wishing you all the best with your treatment, and we're here for you whenever you need us!”
- Michael Lopervia Google
“I would highly recommend Mr Appliance. The arrived as scheduled. Had oven fixed quickly right before holiday. Luke was very knowledgeable and helpful.”
Owner Response:
“Thank you for your kind words, Michael! We're thrilled to hear that Luke provided you with knowledgeable and helpful service and that we could assist you in time for the holiday. Your recommendation means a lot to us!”
- Scott Phillipsvia Google
“Mr. Appliance delivers!”
Owner Response:
“Thank you for your great review, Scott! We're thrilled to hear that you had a positive experience with Mr. Appliance. Your support means a lot to us!”
- JUDY CONIGLIOvia Google
“Quick and efficient.”
Owner Response:
“Thank you for your positive feedback, Judy! We’re glad to hear that you found our service quick and efficient. We appreciate your support!”
- Tommy Elstenvia Google
“Repairman was early, diagnosed the problem with the washing machine quickly. It wasn’t something he could fix, so I had to call a plumber. He did not charge me. It is working fine now. I will definitely be using them in the future! Thanks Luke!”
Owner Response:
“Thank you for your wonderful review, Tommy! We're glad to hear that our repairman provided quick service and was helpful, even when the issue required a plumber. Your satisfaction means a lot to us, and we look forward to assisting you in the future!”
- Patrick McLaughlinvia Google
“Mr. Appliance was a great experience! I will be recommending them to my family and friends! I highly recommend them. Pretty good communication and reasonable pricing! Luke was prompt, and very knowledgeable. Thanks for taking care of my issue.”
Owner Response:
“Thank you for your wonderful review, Patrick! We're thrilled to hear that you had a great experience with us and that you plan to recommend us to others. Luke is indeed an asset to our team, and we appreciate your recognition of his efforts. Your support means a lot to us!”
- Stacy Andersonvia Google
“Joel was very professional and everything was completed in a timely manner. Will definitely contact again in the future!”
Owner Response:
“Thank you for your wonderful feedback, Stacy! We're thrilled to hear that Joel provided you with professional service in a timely manner. We look forward to assisting you again in the future!”
- Matt Marrowvia Google
“Excellent service, great experience overall. This is my second time using Mr. Appliance of Hendersonville and have been completely satisfied with each service. I highly recommend this company for appliance repair.”
Owner Response:
“Thank you for your wonderful feedback, Matthew! We are thrilled to hear that you had a great experience with us not just once, but twice. Your recommendation means a lot to us, and we look forward to serving you again in the future!”
- Diann Hallvia Google
“Luke is very professional and comes when he is scheduled.”
Owner Response:
“Thank you for your kind words, Diann! We're glad to hear that Luke provided you with professional service. We appreciate your support and look forward to serving you again!”
- Laurie Salowvia Google
“Technician was responded quickly, was knowledgeable, and fixed the problems we were willing to pay for. We will definitely use again and pretty sure my husband recommended them to someone today.”
Owner Response:
“Thank you for the wonderful review, Laurie! We're thrilled to hear that our technician provided prompt and knowledgeable service. We appreciate your recommendation and look forward to assisting you again in the future!”
- Melissa Baileyvia Google
“Prompt. Knowledgeable. Friendly. Reasonably priced.”
Owner Response:
“Thank you for your wonderful review, Melissa! We're delighted to hear that you found our service prompt, knowledgeable, and friendly. Your support means a lot to us!”
- Antonio Lestervia Google
“1st class service and the guy was friendly. And explained what the problem was and fixed it in a timely manner.”
Owner Response:
“Thank you for your kind words, Antonio! We're thrilled to hear you had a great experience with our service. Our team strives to provide friendly and efficient support, and we're glad we could resolve your issue promptly. Your satisfaction is our priority!”
- Jason Churchvia Google
“Luke was great! It took longer than planned due to a misdiagnosis. All good though. He got it right and our free standing ice maker is back and in time for the Holiday(s).”
Owner Response:
“Thank you for your positive review, Jason! We're glad to hear that Luke was able to resolve the issue with your ice maker in time for the holidays. Your understanding during the process means a lot to us. We appreciate your support and look forward to serving you again!”
“Mr. Appliance is the Best! The appointment setter was very professional and helpful! The Technician that was sent to my house to look at my washer was Jay, and he was very professional, and it did not take him long to find the issue with my washer. The part was ordered and Jay came back and did an awesome job with my washer repair! If anyone has any appliance issues, I highly recommend Mr. Appliance! I will definitely be using them again! And I will definitely be requesting Jay again! I give 10 out of 10 stars!”