Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Knoxville
Real Stories, Real Results
- Les H.via Google
- DOUG K.via Google
Owner Response:
“Thanks for your great rating, Doug! We're glad we could whip your appliance back into shape. The Mr. Appliance Team”
- Mark H.via Google
“nice guy, great job”
Owner Response:
“Thanks, Mark! We're glad our service professional did a wonderful job repairing your appliance. The Mr. Appliance Team”
- DEBBIE R.via Google
“Trouble with my 4yr old washer since its initial install from Conn's. The installer did his best but it was never right. Then it broke probably because of our of balance. Mr Appliance came yesterday and it's now absolutely perfect. Can't say thank you enough!”
Owner Response:
“Debbie, it was our pleasure to come on out and get your washing machine functioning properly for you! We're grateful to serve your appliance repair needs and hope you'll call us again should the need arise. Thank you! The Mr. Appliance Team”
- Thomas F.via Google
“Timely, professional and fixed the mistake of a previous technician. Had a holding bin full of ice and frozen food by the morning. Thanks!!”
Owner Response:
“Thomas, thank you for trusting our team! We're so glad that we could provide prompt and efficient service. We truly appreciate your feedback! The Mr. Appliance Team”
- KIM J.via Google
“Landon was very professional and knowledgeable of his job. Highly would recommend this company.”
Owner Response:
“Thank you for your recommendation, Kimberly! We're glad Landon's expertise came in handy for your repair. We'll let him know you appreciate his help! The Mr. Appliance Team”
- Linda M.via Google
“Quick scheduling and good servings by the technicians.”
Owner Response:
“Linda, we're glad we could come right out and repair your appliance for you! Thanks so much for your review, and we hope to help you again. The Mr. Appliance Team”
- CRAIG D.via Google
“very productive fix the problem immediately”
Owner Response:
“It was a pleasure to help you whip your appliance back into shape, Craig! Thank you for your review! The Mr. Appliance Team”
- MELISSA M.via Google
“Prompt and friendly service”
Owner Response:
“It's our pleasure, Melissa! We're grateful to serve your appliance repair needs. Thanks for your review! The Mr. Appliance Team”
- PATRICIA C.via Google
“Great service!”
Owner Response:
“That's what we love to hear, Patricia. Thanks for choosing Mr. Appliance! The Mr. Appliance Team ”
- Lynnvia Google
Owner Response:
“Lynn, thank you for your excellent rating! We're glad we could help. The Mr. Appliance Team”
- NEIL F.via Google
“On time polite thorough.”
Owner Response:
“Thank you for your five-star feedback, Neil! We're proud to earn your satisfaction in our appliance repair services. The Mr. Appliance Team”
- Noel L.via Google
“We used Mr. Appliance for a fridge repair and they were honest and quick with the repair. The tech they sent out was courteous and knowledgeable. They had to order a part and said it usually takes 4-5 days but it came in early and they made it out to repair our fridge earlier than expected. The communication was great and they showed up when they said they would. I highly recommend them for appliance repairs.”
Owner Response:
“Thank you for recommending our appliance repair services, Noel! We are grateful you gave us a call to repair your fridge, and we're happy we could get the part in early so that we could keep your home in tip-top shape. It's always our pleasure to ensure clear communication every step of the way. We hope to help you again! The Mr. Appliance Team”
- APRIL G.via Google
“Jerry was very nice. He was determined to find out what was wrong with my hood vent. It gave him a run for his money, but he fixed it!!! Great job and Thank you!!”
Owner Response:
“You're welcome, April! We're delighted that Jerry's commitment to diagnosing the issue with your hood vent earned your trust in us. Thanks for your review! The Mr. Appliance Team”
- MAURY H.via Google
“Great scheduling and timely service”
Owner Response:
“Thank you, Maury! We're proud to provide appliance repair services you can count on, and we hope you'll reach out if you need us again in the future! The Mr. Appliance Team”
- JANET A.via Google
“Technition was professional, explained what he was doing. Found the problem, fixed it and advised me what to do to prevent the problem from recurring. He was friendly, smart and efficient. I will call Mr. APPLIANCE in the future and refer them to others.”
Owner Response:
“Thank you for your review, Janet! We're committed to finding real, affordable solutions to your appliance issues, and we're delighted you were happy with our service professional's work. We look forward to being your go-to call for future needs! The Mr. Appliance Team”
- CAROLINE C.via Google
“On time.Refrigerator Ice maker needed replacement- they had the part and took little time to put in. Checked over the rest of the refrigerator and said it was working fine. Knowledgable and professional.”
Owner Response:
“It was our pleasure to expertly repair your fridge and ensure it was working properly before we left. We appreciate the opportunity to serve your appliance repair needs. Thanks for giving us a call! The Mr. Appliance Team”
- DAVID S.via Google
“Justin & Michael did an outstanding job.”
Owner Response:
“We’re glad to hear Justin and Michael took great care of things, David. Thanks for the kind words and for choosing Mr. Appliance—we appreciate it! The Mr. Appliance Team”
- ALFREDDA S.via Google
“I very much appreciate those at Mr. Appliance. They saved my refrigerator and cooktop, as well as, kept me from having to purchase new countertops. No other company would service my brand in the area in which I live. Each time I have used them, both those in the office and the service personnel have been courteous and considerate. Those they send are prompt in arriving, very competent and meticulous in their work and how they care for my home. I’d like to extend a very special thank you to Melissa and Tim. I could not have made it without you. Thank you so much.”
Owner Response:
“Alfredda, thank you for your thoughtful review! It's been our pleasure to repair your fridge and cooktop and keep your home running smoothly. We're glad our commitment to superior service has stood out to you, and we can't wait to share your kind feedback with Melissa and Tim. We appreciate being your preferred choice for all your appliance repair needs! The Mr. Appliance Team”
- Still H.via Google
Owner Response:
“Thank you for your rating. Please email me at suzanne@mrappliancetn.com to let me know who was the tech that helped you! Suzanne”
- Erik P.via Google
“Did a great job”
Owner Response:
“Thank you, Erik! We appreciate the opportunity to whip your appliance back into shape. The Mr. Appliance Team”
- STEVE A.via Facebook
“We have called on Mr Appliance twice in 2025, the first time for our washing machine and most recently for our refrigerator. We had the same technician (Justin) in both cases and both times the problem was solved to our satisfaction. The services were not cheap, but the appliances that we rely on were back in service ASAP.”
Owner Response:
“Steve, it’s great to hear Justin was able to take care of both your washing machine and refrigerator repairs this year. Getting essential appliances back up and running quickly is always a priority, and we’re glad everything was resolved to your satisfaction. Thanks so much for continuing to turn to Mr. Appliance of Knoxville—we really appreciate it! The Mr. Appliance Team”
- ERIN G.via Google
Owner Response:
“Thank you, Erin! We're always here to help you whip those appliances back into shape if you need us! The Mr. Appliance Team”
- KEN C.via Google
“Came out the next day to diagnose the problem. Repairs completed the following day. Justin and Mike were prompt, polite and professional.”
Owner Response:
“We're happy to hear our next-day service was helpful, Ken! We'll be sure Justin and Mike know you appreciate their appliance repair know-how. Thanks for your review! The Mr. Appliance Team”
- Evonne S.via Google
Owner Response:
“Thank you for your review, Evonne! It's our pleasure to provide appliance services you can always count on! The Mr. Appliance Team”
- JUDITH P.via Google
“Two thumbs up!!!!👍🏼👍🏼”
Owner Response:
“Thanks for the thumbs up, Judith! It was a pleasure to help you whip those appliances back into shape! The Mr. Appliance Team”
- JEFF W.via Google
“Had a dishwasher that wouldn't drain. Guys came out yesterday and took care of everything quickly. They were really nice and recommended some things to keep the unit healthy over time. Would definitely recommend”
Owner Response:
“Thank you for sharing your recommendation, Jeff! We're glad you were pleased with our service professionals' efficient repair and tips to keep your dishwasher running smoothly. We hope you'll reach out if you need us again in the future! The Mr. Appliance Team”
- RICH A.via Google
“Jason has done a good job!”
Owner Response:
“We’re glad to hear Jason took good care of your appliance repair needs, Rich. Thanks for sharing your experience! The Mr. Appliance Team”
- JUDY B.via Google
“The guys were very polite and made a good assessment which led us to our decision.”
Owner Response:
“Judy, we appreciate you sharing your experience. It’s great to hear our team provided respectful and helpful appliance repair service that supported your decision-making. Thank you for trusting us with your appliance needs! The Mr. Appliance Team”
- Christina H.via Google
“They were very helpful and the technician was very friendly and kind”
Owner Response:
“Christina, we’re really grateful you took a moment to share your experience. It’s great to hear the technician was both helpful and kind—that’s always what we aim for. Thank you for your support! The Mr. Appliance Team”
“Appointments EZ to arrange; level of service superior; price reasonable and guarantee of work appreciated”
Owner Response:
“We're really glad to hear that you found our service easy to arrange and of high quality, and that our pricing and work guarantee met your expectations. We appreciate your great endorsement of our appliance repair service and team, Les. Thank you so much for the positive rating! The Mr. Appliance Team”