Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Springdale and Rogers
Real Stories, Real Results
- Derek J.via Google
- Margaret G.via Google
“I was very pleased with the service provided Mr. Appliance from my experience scheduling service to completion of the repair. I appreciated the text & phone updates regarding appointments & notice of the techs arrival. The service tech, Caleb, was very personable, knowledgeable & persistent in discovering & resolving the problem. He would not give up until all was in working order. His explanation of how the appliance operates, what the problem was & how to correct the problem was thorough & easy to understand. Caleb deserves a high rating.”
Owner Response:
“Thank you for your wonderful feedback, Margaret! We're thrilled to hear you had such a positive experience with our service, especially with Caleb. His dedication to ensuring your appliance was fully functional is exactly what we strive for. We appreciate your kind words and will make sure to pass along your compliments to him. Your satisfaction is our top priority! Thank You! - Mr. Appliance Team”
- Hank M.via Google
“Warranty service on my oven. Service was excellent- timely, friendly, and highly capable. I will absolutely call them for any future repairs.”
Owner Response:
“Thank you so much for your kind words, Henry! We're thrilled to hear that you were satisfied with our warranty service and found our team to be timely and friendly. Your satisfaction is our top priority, and we look forward to assisting you with any future repairs. Thank You! - Mr. Appliance Team”
- Guy D.via Google
“Jacob was fantastic. Would highly recommend.”
Owner Response:
“Thank you for your kind words and positive feedback! We’re thrilled to hear that Jacob provided you with fantastic service. Your recommendation means a lot to us, and we look forward to serving you again in the future! Thank You! - Mr. Appliance Team”
- Ike O.via Google
“Dave was great in diagnosing and figuring out what’s wrong with my wine cooling system and ordering the part required to fix it first time. I’m pleased and happy for the work done. Highly recommend.👍🏽”
Owner Response:
“Thank you for your fantastic review! We’re thrilled to hear that Dave was able to efficiently diagnose and fix your wine cooling system. Customer satisfaction is our top priority, and your recommendation means a lot to us. We appreciate your support and look forward to assisting you in the future! Thank You! - Mr. Appliance Team”
- Elyce R.via Google
“Easy to get an appointment in a timely manner. Technician knew exactly what was wrong. Had the part on his truck. Seamless repair.”
Owner Response:
“Thank you for your fantastic review! We're glad to hear that you had a smooth experience with scheduling and that our technician was able to resolve the issue quickly. Your satisfaction is our priority, and we appreciate your kind words about our service. We look forward to assisting you again in the future! Thank You! - Mr. Appliance Team”
- Jonvia Google
“Quick Service and stayed within the estimate. Service team was very friendly and helpful.”
Owner Response:
“Thank you for your positive feedback, Jon! We’re thrilled to hear that you were satisfied with our quick service and found our team friendly and helpful. Your satisfaction and trust in our estimates mean a lot to us. Looking forward to serving you again! Thank You! - Mr. Appliance Team”
- Hilary Z.via Google
“We called Mr. Appliance because we needed help with a botched dryer installation. Our appliance was in working order, so I wasn't sure if they would be able to help. But they sent out a tech/repair person, and they got the job done! I was so thankful that they were willing to help us. They were courteous and kind when I was explaining the odd situation on the phone and they were direct about their pricing and capabilities. I will definitely keep their number on-hand for any issues we have in the future, and I would recommend giving them a call if you have an appliance issue!”
Owner Response:
“Thank you for your wonderful feedback, Hilary! We're glad to hear that our technician was able to assist you with your dryer installation and that you found our team courteous and clear about our services. Your recommendation means a lot to us. We appreciate you keeping our contact information handy for any future appliance needs. We're always here to help! Thank You! - Mr. Appliance Team”
- Tony G.via Google
“Dishwasher warranty covered repair.”
Owner Response:
“We're delighted to hear that your dishwasher repair was covered under warranty! Thank you for taking the time to share your positive experience. If you need any further assistance, feel free to reach out. Your satisfaction is our priority! Thank You! - Mr. Appliance Team”
- Bill B.via Google
“David was really great. He was knowledgeable and was a great communicator. Got things fixed!”
- Lance Y.via Google
“David from Mr. Appliance did an excellent job diagnosing and repairing my commercial refrigerator (when no one else would even come out since the unit was in my home and not in a business). Got us back up and running with new factory parts in less than 3 days!”
- Dean S.via Google
“Mr. appliance were quick, responsive and accommodating in fixing my refrigerator. It was greatly appreciated, I would recomend to anyone.”
- Bill J.via Google
“Polite, fast, and fixed!”
- Oscar Q.via Google
- Franco L.via Google
“The technician showed up on time, was prepared, respectful and communicative. Came back with the parts when he said he would and completed the job. Very good experience all the way around”
- Nicky B.via Google
- Terrence J.via Google
“David, the serviceman , was great. He stayed late to complete the jobs. He had a great attitude and much patience. I cannot express my appreciation enough.”
- Gordie T.via Google
“Had a leaky refrigerator and they came out and fixed it for me. Nice very professional technician”
- Steve W.via Google
Owner Response:
“Thank you for your positive review, Steve - we look forward to helping again should the need arise in the future.”
- Gene L.via Google
Owner Response:
“We truly appreciate your feedback and are glad that Mr. Appliance of Ann Arbor was able to help work through your case. We hope to work with you again; take care.”
- Marianne C.via Google
“Frederick was an outstanding repairman. He did the dishwasher work quickly, showed me evidence of the problem and gave simple advice for avoiding issues in the future. Highest recommendation!”
Owner Response:
“Thank you, Marianne, for your kind words! We’re delighted to hear that Frederick provided you with efficient service and helpful advice. Your highest recommendation means a lot to us!”
- Christina M.via Google
“I am very happy with the service and professionalism of Mr. Appliance in general and Frederick in particular. Not only was he on time and friendly, but when he saw there was a problem with the replacement part he had brought, he explained what was going on and ordered a new part and just one day later, installed it. Many people would have just put the bad part in and said nothing, that is not how Mr. Appliance does business. I don't know about you, but to me, honesty is huge. You want to be able to trust that your appliance is being repaired quickly and correctly. Mr. Appliance is that company. This is a company you can trust.”
Owner Response:
“Thank you, Christine, for your wonderful review! We always strive to do the right thing - that's why we are comfortable guaranteeing our work for a full year. We are glad you were happy with Frederick and our service, and we appreciate you taking the time to share this feedback.”
- Molly L.via Google
“Great customer service from start to finish!”
Owner Response:
“We are glad to know that your everything ran smoothly with the help of the Mr. Appliance of Ann Arbor team. Thank you for your positive review, and we wish you all the best. Have a beautiful day.”
- Gordon B.via Google
“Frederick was both knowledgeable and professional, while being respective and explained both the problem and the solution for our range. Ordering parts was necessary and he returned the day he said he would, which was greatly appreciated.”
Owner Response:
“Thank you for your feedback! We appreciate you taking the time to share your experience with Frederick, and we will share your review with him. We look forward to serving you again if the need arises!”
- Phyllis T.via Google
“Koby was very conscientious, thorough, kind and easy to talk to. He fixed my leaky refrigerator and cleaned up when the job was done. I highly recommend Mr. Appliance.”
Owner Response:
“Thanks Phyllis for the wonderful review of Mr. Appliance of Ann Arbor - we will share your feedback with Koby. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!”
- Babette L.via Google
“Good, on time service. Nice add-on either way checking that the condenser coils were clean.”
Owner Response:
“Thank you, Babette, for your kind words! We’re happy to hear you appreciated our timely service and the extra check on your condenser coils. We look forward to serving you again in the future.”
- Tom P.via Google
“They responded very quickly. Great customer service. I recommend this service.”
Owner Response:
“Thank you for your five-star review, Carmen. Our team at Mr. Appliance of Ann Arbor always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.”
- Stonewall G.via Google
“Mr. Appliance is Mr. wonderful when it comes to quick dependable service.”
Owner Response:
“Thanks, Stonewall, for your kind words! We’re delighted to hear you liked our service. Your feedback is greatly appreciated, and we look forward to serving you again in the future.”
- Sara R.via Google
“Donald put a lot of time into making sure the work was done correctly. Very happy with the service.”
Owner Response:
“We are glad to know that your everything ran smoothly with the help of the Mr. Appliance of Ann Arbor team. Thank you for your positive review, and we wish you all the best. Have a beautiful day.”
- james A.via Google
Owner Response:
“Thank you, James, for the 5-star rating! We appreciate your support and are thrilled that you chose Mr. Appliance of Ann Arbor.”
“These guys are fast and knowledgeable, would recommend!”
Owner Response:
“Thank you for your kind words, Derek! We're thrilled to hear that you found our service fast and knowledgeable. Your recommendation means a lot to us. We look forward to serving you again in the future! Thank You! - Mr. Appliance Team”