Robert Jacobs
Robert Jacobs via Google

Response from Owner

Hi Robert, thank you for taking the time to let others know about your experience with Mr. Appliance. We work hard to provide our customers with an exceptional customer experience, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with again. Thank you for choosing us!

Karla Vernon
Karla Vernon via Google

The refrigerator expert fixed a door that would not close properly. He diagnosed the problem and ordered a new part. I am really satisfied with his knowledge and expertise.

Response from Owner

Hi Karla, thank you for your review! We're glad you enjoyed your experience with Mr. Appliance. Thanks again for choosing us and have a great day!

Mary Roth
Mary Roth via Google

Daniel (think that was his name) was very knowledgeable and skilled. He went above and beyond to repair our washing machine.

Response from Owner

Thank you for your positive review, Tyler! We're thrilled to hear that Daniel provided excellent service and successfully repaired your washing machine. Your satisfaction is our priority, and we appreciate your kind words!

Christopher Ring
Christopher Ring via Google

Garrik did a great job addressing our broken refrigerator.

Response from Owner

Hi Christopher, thank you! We appreciate you leaving a review, and we’re happy to see that you had a great experience with our team. Thank you for choosing Mr. Appliance!

Patricia Dunn
Patricia Dunn via Google

This business is easy to deal with, appointment was made without having to be on permahold waiting for bad music or going through frustrating hoops, and a Service Professional arrived at my door within 2 days of my contacting them. Muhammad, the technician, diagnosed the issue with my oven, ordered the part and replaced it all within one week. I am very pleased with this company.

Response from Owner

Hi Pat, thank you for taking the time to leave a review! We are so happy that you were satisfied, and we look forward to working with you again in the future.

Heidi Wei
Heidi Wei via Google

Mr. Appliance has been very helpful and help me to resolve my issues with my washer and dryer combo unit. They totally tried four times until the issue was resolved. Highly recommended!

Response from Owner

Hi Heidi, thank you for leaving this review! It’s great to see that you had a positive experience with us, and we’re glad that we could provide satisfying service for your project. Thanks again for choosing Mr. Appliance and have a great day!

Meena Bhatia
Meena Bhatia via Google

Muhammad was on time and informed me 1/2 hour ago his arrival time. He was knowledgeable, courteous, and knew what he was doing. He opened our dryer and immediately found the problem with the dryer's belt. He gave us the estimate before proceeding with repairs. Very impressed with his professionalism. Yes, I will definitely keep their name in my repairs folder.. Th ank you Muhammad!

Response from Owner

Hi Meena, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.

Maryanne Culpepper
Maryanne Culpepper via Google

Circuit board on my built-in microwave went out. I called a couple of appliance repair places and no one seemed to know what to do about it. I found Mr. Appliance doing a Google search. They immediately identified the problem, ordered the part and had it repaired in just a few days. They even sent a second person to help remove the microwave from the cabinets and re-install it but didn't charge me extra. Microwave works like new. Great, friendly service. Good communication, punctual. Highly recommend.

Response from Owner

Thank you for your wonderful review, Maryanne! We’re thrilled to hear that we could quickly diagnose and repair your microwave. Our team always strives to provide friendly and efficient service, and we're glad you experienced that. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Clare Stalnaker
Clare Stalnaker via Google

Response from Owner

Hi Clare, thank you for your review! We're glad you enjoyed your experience with Mr. Appliance. Thanks again for choosing us and have a great day!

carmen
carmen via Google

Mr Hotak was the best service technician, ever! He was amazingly knowledgeable, professional, courteous, kind, personable, and helpful! He didn’t just do outstanding work and provide outstanding customer service, but he provided outstanding guidance on appliance maintenance and operations as well.

Response from Owner

Hi Carmen, thank you so much for taking the time to review us. We really appreciate your business. Please let us know what we can do for you in the future. Thanks again for working with us and have a great day!

Ann Mitchell
Ann Mitchell via Google

Our new oven’s circuit board blew. Bosch referred us to Mr Appliance of Northern Virginia for the repair. It turned out to be warranty work. Our technician, Hamed, was fantastic. He diagnosed the problem, ordered the needed parts and fixed it within 3 days. He made sure everything was working correctly before he left. Hamed was very professional and helpful. Throughout the process, Mr Appliance communicated with us each step along the way. I would highly recommend them.

Response from Owner

Hi Ann, thank you for taking the time to let others know about your experience. We do our very best to exceed our customer's expectations by providing an exceptional customer experience. Thank you for trusting and choosing Mr. Appliance!

Anthony Lam
Anthony Lam via Google

Response from Owner

Hi Anthony, thank you! We appreciate you leaving a review, and we’re happy to see that you had a great experience with our team. Thank you for choosing Mr. Appliance!

Larry Travis
Larry Travis via Google

We had a refrigerator water line issue not creating ice and no water from the dispenser in the door. Our service guy Joshua was great. It took a few trips and attempts to fix, but each attempt brought the fix closer. And the policy of Mr. Appliance is yo honor their original quote, so we only paid for extra parts as needed, but the bottom line is we now have water and ice —clear ice. A sign that things were going downhill was probably the ice with a few black specks that we noticed before engaging the service. We are very happy with the service and highly recommend Mr. Appliance!

Response from Owner

Hi Larry, thank you so much for the positive review! We are so happy that you had a great experience with Mr. Appliance. We look forward to working with you again in the future!

Elby
Elby via Google

The technician Joshua who arrived was very knowledgeable across several brands as well as their newer vs older offerings. He was quickly able to diagnose a couple of significant issues and clearly explain them as well.

Response from Owner

Hi Elby, thank you for taking the time to leave a review. We’re glad to see that you were satisfied with the work done by our team, and we appreciate your support. Thanks again for choosing Mr. Appliance and have a great day!

Amanda Setty
Amanda Setty via Google

Technician was professional. Our washer required a couple hours of investigation before he could determine the problem. Garrick took the time to follow through on all the possibilities. He also took time to talk me through the steps so I understood the problem. The broken part was delayed in shipping so it essentially took 4 weeks to get the washer fixed- which was very difficult and smelly for us! But each time I called the person on the other end of the phone was considerate and thorough. I would definitely use this company again and request the same technician.

Response from Owner

Thank you for sharing your detailed experience, Amanda! We're glad to hear that Garrick provided you with professional service and took the time to explain everything. We apologize for the delay in fixing your washer, but we appreciate your understanding and patience throughout the process. Your trust means a lot to us, and we look forward to assisting you again in the future!

Coleman White
Coleman White via Google

Response from Owner

Hi Coleman, thank you for leaving this review! It’s great to see that you had a positive experience with us, and we’re glad that we could provide satisfying service for your project. Thanks again for choosing Mr. Appliance and have a great day!

Elliott Yang
Elliott Yang via Google

Quick and easy. Communication was great!

Response from Owner

Hi Elliott, thank you for taking the time to leave a review. It’s wonderful to see that you were happy with our work, and we’re grateful for the opportunity to meet your needs. We look forward to helping you again!

Richard Martin
Richard Martin via Google

On time and clear communication.

Response from Owner

Hi Richard, thank you so much for the positive review! We are so happy that you had a great experience with Mr. Appliance. We look forward to working with you again in the future!

Mary Fossen
Mary Fossen via Google

Muhammad was very honest and helpful.

Response from Owner

Thank you for your kind words, Mary! We're glad to hear that Muhammad provided you with honest and helpful service. Your satisfaction means a lot to us!

Greg Golden
Greg Golden via Google

Excellent customer service and knowledgeable, friendly, snd professional technician. Easy to make appointment. Great communication. On time arrival. Good value. I will turn to Mr Appliance again when I need service.

Response from Owner

Hi Greg, thank you for your review! We're glad you enjoyed your experience with Mr. Appliance. Thanks again for choosing us and have a great day!

Total Number of Reviews:1889

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