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What People Are Saying About Mr. Appliance of Midtown Phoenix

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  • “If you want RELIABLE appliance repair and EXCEPTIONAL customer service, make your appointment with Mr. Appliance, Phoenix, AZ. I experienced “above and beyond” customer care. The technician was respectful to my home, doggedly researched the problems with my refrigerator, stood behind his quoted price, and did what he said he would do-every time. I had little problems that were more annoying than serious (or so I thought.) I occasionally had to mop up a small water leak from the beverage dispensing bladder; I had a cracked shelf; and my interior light stayed on one night turning the upper shelves of the refrigerator into an “Easy-Bake Oven” and melting the interior light housing. As is often the case, after the diagnosis parts had to be ordered and a second service appointment was necessary. Not a big deal. But, what should have been straight-forward and simple became quite challenging. The repairs required further research. The technician pursued answers through industry contacts and professional websites. He finally discovered the light issue was a design flaw the manufacturer was repairing for free and the beverage dispensing system could only be fixed using re-designed parts (with different part numbers.) The technician talked me through the steps while I was on the phone with the manufacturer, finally was able to get the correct parts for the leak, and installed the shelf which he had me order directly at a lower price. He spent hours solving the mysteries of my refrigerator, made four or five service calls, and purchased additional parts. He refused my money when I offered to cover his extra costs and time, stating he “stands by” his quotes. In other words, you can add HONEST to a remarkable list of reasons to call Mr. Appliance.”

    Mary B. , Phoenix, AZ

  • “The service man was out within 5 hours of my call. Daren was awesome and knew what the problem was immediately. He fixed the problem during the initial visit.”

    Kennric E. , Phoenix, AZ

  • “Our technician was knowledgable and answered all of our questions. I would definitely call again and recommend to friends.”

    Megan F. , Phoenix, AZ

  • “Great job from start to finish.”

    Patti M. , Phoenix, AZ

  • “Very Impressive. I have already recommended Mr Appliance. My Neighborhood network, Nextdoor Paradise Valley, will also have your information listed, for those in need of appliance repairs.”

    Dina W. , Phoenix, AZ

  • “Very professional and excellent service.”

    Robert V. , Phoenix, AZ

  • “Our technician was great. He went the extra mile and I will call you when needed again. Thanks for great service!”

    Ron H. , Phoenix, AZ

  • “Very knowledgeable, went above and beyond, extremely nice...very very satisfied...will definitely be using Mr. Appliance again.”

    Dennis B. , Phoenix, AZ

  • “They were willing to help me when other companies would not. It was not an easy install and they were willing to accept the challenge and were very accommodating with coordinating schedules. I would highly recommend.”

    Dan G. , Phoenix, AZ