“My technician, Jason, came to my home to fix a possible propane leak with my new cooktop. He could tell I was interested in learning, so he explained everything he was doing and when he found a leak, he showed me where it was and why it was leaking. Even though he found the leak, he checked all the other connections to make sure there were no more problems. I appreciated his thoroughness. He was very polite, worked quickly, and even answered a question about one of my other appliances. When I called Mr Appliance back to tell them about my good experience, they said Jason was a new employee. If these are the types of qualified technicians they hire, I will certainly use Mr. Appliance again and specifically ask for Jason.”
New Customer , New Braunfels, TX
“I usually do not have the time to sit and write a review for a service that I have received, but today I find myself making it a point to carve out some me time to share my extraordinary experience with Andrew Olive and his team of professionals. In today's world of overall terrible customer service and zero compassion for humanity, I found Andrew and his crew to be a breath of fresh air. From the moment the team arrived at my door they rolled out a doormat where they could wipe their feet. It was not raining outside nor did any of them had muddy shoes. It was simply the first step to their beautifully formulated process of surpassing their clients needs. The next step, which once again took me by surprise, was when all of the service professionals who were entering my house proceeded to put foot booties over their shoes to further protect my floors. Again, none of them had dirty shoes, it was just another way to take care of their client. Then with smiles from ear to ear they handed me their business care to assure me that they were in fact the company that I was expecting. Allowing strangers into your home is a highly vulnerable situation to put yourself in. But what surprised me most about Andrew and his team of professionals was the way they conducted themselves like well-seasoned professionals and total gentleman. Soon after they began to work we shared conversations about our families and our old fashioned values. I felt as if I was chatting with friends or family members instead of a team of professional repair men. Within no time they repaired my 3 ice makers and they were able to order the exact dishwasher that I wanted for a lower price than I had found online. When the dishwasher arrived about four days later, Andrew and his team returned to install it and hauled away my old appliance. I would highly recommend Andrew and his crew to anyone I know and don't know. I didn't expect or believe this quality of customer service existed. Andrew has based his company standards to revolve around his clients needs. He strives for nothing short of exceptional customer service driven by trust and honesty. Bravo Andrew Olive and team! Thank you for showing me that there is still hope for our humanity and that there are still honest to goodness people who truly care about other people. You are all welcomed back at my home any time! With or without your shoe booties!”
Ara C. , New Braunfels, TX
