Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Kalamazoo
Real Stories, Real Results
- DENISE T.via Google
- WENDY T.via Google
“I can’t say enough, good things about my experience from the appointment desk to the technician to the follow up A+.”
Owner Response:
“Hi Wendy, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!”
- Kelsey A.via Google
“Rob was great! Very knowledgeable, answered all of my questions, fixed the issue with our range, and was very friendly. Highly recommend.”
Owner Response:
“Hi Kelsey, thank you for your review! We work hard to ensure each customer receives the best possible service, and we were happy to help you!”
- RUTH R.via Google
Owner Response:
“Hi Ruth, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”
- JOEL V.via Google
Owner Response:
“Hi Joel, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!”
- Dorie B.via Google
“Easy to schedule. Great, friendly professional service.”
Owner Response:
“Hi Dorie, thank you so much for taking the time to review us. We really appreciate your business. Please let us know what we can do for you in the future. Thanks again for working with us and have a great day!”
- Andrew E.via Google
“Rob was fantastic. He was very prompt and communicative, kept us informed and thoroughly checked out our machine. Definitely recommend.”
Owner Response:
“Hi Andrew, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”
- LEONA B.via Google
Owner Response:
“Hi Leona, thank you so much for the positive review! We are so happy that you had a great experience with Mr. Appliance. We look forward to working with you again in the future!”
- KAY S.via Google
Owner Response:
“Hi Kay, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!”
- MELANIE P.via Google
“On time and did great work!”
Owner Response:
“Hi Melanie, thank you for taking the time to leave a review. It’s wonderful to see that you were happy with our work, and we’re grateful for the opportunity to meet your needs. We look forward to helping you again!”
- CAROLYN J.via Facebook
“Hunter was professional and did a wonderful job. I will always call Mr. appliance if I need help..”
- Michael K.via Google
Owner Response:
“Hi Michael, thank you for your review! We appreciate your business and look forward to hearing from you when you have your next appliance repair to tackle.”
- B J.via Google
“Prompt appointment. Technician knowledgeable, competent, courteous. Good communication about original and followup appointment. Not cheap but problem fixed. Thank you. Will call again for appliance repair and would recommend to others.”
Owner Response:
“Hi B., thank you for sharing your experience with Mr. Appliance. We're glad to hear you enjoyed our services. Thanks again for choosing us as your local appliance repair service and have yourself a fantastic day!”
- Laura E.via Google
“Mr. Appliance is our first choice for appliance repair. We have used them a few times at our new condo and at our other residence, and we think they’re terrific. Dependable, on time, reasonable. Cannot rate them high enough!”
Owner Response:
“Hi Laura, thank you for your review! We're glad you enjoyed your experience with Mr. Appliance. Thanks again for choosing us and have a great day!”
- JANES S.via Google
Owner Response:
“Hi James, thank you for taking the time to leave a review. We’re glad to see that you were satisfied with the work done by our team, and we appreciate your support. Thanks again for choosing Mr. Appliance and have a great day!”
- Danielle D.via Google
“I made an online appointment (very convenient!) on Sunday and was able to schedule the appointment for the next day. Someone called me in the morning to provide a shorter service window. The technician ended up being ahead of schedule and asked if he could come sooner. Rob was very professional. He informed me of the issue with my leaking dishwasher and provided an estimate for the repair. It was a $600 repair so I opted not to go forward and just look for a new dishwasher as mine is at least 15 years old. He gave me a lot of recommendations for brands and models to look at, and ones to avoid. Mr. Appliance does not sell appliances so I knew he wasn't trying to upsell me anything fancy or steer me down the wrong path! I do wish the service call was a little cheaper. $159 is a lot to pay and not have anything fixed. I basically have to add that to the cost of my new dishwasher.”
Owner Response:
“Hi Danielle, thank you so very much for taking the time out of your busy schedule to let others know about your experience. We are so grateful to have had the opportunity to help you with your project. Thank you for choosing Mr. Appliance!”
- Don P.via Google
“They were on time and very professional. They did a wonderful job for us. Would highly recommend!!”
Owner Response:
“Hi Don, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.”
- Bob F.via Google
“Quick and efficient.”
Owner Response:
“Thank you for the opportunity to help!”
- MATT L.via Google
“They were on-time, friendly, and very transparent. Our washing machine leak was fixed on their first visit! We will definitely use them again. Thanks again Rob!”
Owner Response:
“Hi Matt, thank you for taking the time to leave a review. It’s wonderful to see that you were happy with our work, and we’re grateful for the opportunity to meet your needs. We look forward to helping you again!”
- Pamela P.via Google
“The guys, Conner and Aleem were terrific. Friendly, kind and energetic to help. However, the company didn't send the tools to change the handles to the right side. Thanks for trying guys. I hope you come again tomorrow. You are the best.”
Owner Response:
“Hi Pamela, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.”
- Randy U.via Google
Owner Response:
“Hi Randy, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.”
- BILL T.via Google
“Hunter did a great job for us . Explained everything very good and very friendly .”
Owner Response:
“Hi Bill, thank you for your review! We work hard to ensure each customer receives the best possible service, and we were happy to help you!”
- Vicki M.via Google
“Came in same day and fixed ice machine was gone in 20 mins thanks hunter you were awesome”
Owner Response:
“Hi Vicki, Thank you for your fantastic review! We're thrilled to hear that Hunter was able to come out the same day and fix your ice machine so quickly. Your satisfaction means a lot to us, and we appreciate your support. If you need any more assistance in the future, don’t hesitate to reach out!”
- MARTHA D.via Google
Owner Response:
“Hi Marty, Thank you for your fantastic five-star review! We're thrilled to hear that you had a great experience with our team. Your satisfaction is our top priority, and we’re grateful that you chose Mr. Appliance for your appliance repair needs. We look forward to serving you again in the future!”
- STEVE S.via Google
“He had a hard time to get the fan out of the frig, but he kept at it until the problem was solved. He did very good job. Much appreciated.”
Owner Response:
“Hi Steven, Thank you so much for your kind review! We're thrilled to hear that our technician was able to troubleshoot the fan issue in your fridge and complete the job successfully. Your appreciation means a lot to us, and we’re glad we could help. If you ever need our services again, please don’t hesitate to reach out!”
- NANCY M.via Google
“Hunter was very helpful and right up front with the problem we're having and we contacted whirlpool and it'll be repaired on Thursday thru warranty. Thank You”
Owner Response:
“Hi Nancy, Thank you for taking the time to share your experience! We're glad to hear that Hunter was able to assist you and provide clarity on your appliance issue. It's great that you're getting your Whirlpool repaired under warranty. We appreciate your support and hope to assist you again in the future!”
- ROBIN H.via Google
“Was very prompt and friendly.”
Owner Response:
“Hi Robin, Thank you for your wonderful review! We’re delighted to hear that you found our service prompt and friendly. Your satisfaction is our priority, and we appreciate your support. We look forward to assisting you again in the future should you need any more appliance repairs.”
- Jake F.via Google
Owner Response:
“Hi Jake, Thank you so much for your five-star review! We truly appreciate your kind words and are glad to hear you had a positive experience with our service. Your support means a lot to us, and we look forward to helping you with any future appliance needs. Thank you for choosing Mr. Appliance!”
- CHRISTINE A.via Google
“Great communication from the beginning while scheduling, how to have the appliance ready for the appointment, we’re on our way notice, updated diagnosis of the problem with the cost, follow-up. The Service Professional was courteous, considerate of the property, and knowledgeable. Pricing seemed competitive.”
Owner Response:
“Hi Christine, Thank you so much for your wonderful review! We're thrilled to hear that our communication and the professionalism of our Service Professional met your expectations. It's great to know you found our pricing competitive and appreciated the updates throughout the process. We look forward to serving you again in the future!”
- Diane H.via Google
“Great service done in a professional, friendly, and timely manner.”
Owner Response:
“Hi Diane, Thank you so much for your wonderful review! We're thrilled to hear that you found our service professional, friendly, and timely. Your satisfaction is our top priority, and it’s always great to know we’re meeting your expectations. We look forward to serving you again in the future!”
“Robert C arrived early, as I had asked him to do. He was cheerful and efficient, fixing our fridge in 30 minutes. I loved to be able to use Apple Pay. I will call Mr. Appliance first, whenever we need a quick, honest, and efficient repair person. It would be a bonus if Robert could be available!”
Owner Response:
“Hi Denise, thanks for your review and for choosing Mr. Appliance! We are so grateful that you gave us a chance.”