Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Kalamazoo
Real Stories, Real Results
- KELLY G.via Google
- BOB D.via Google
“They came the same day I called and fixed our issue very quickly. Out tech was friendly, respectful and very efficient. He did an amazing job. We'll call again for sure!”
- JOHN D.via Google
“Good communication, prompt, friendly”
- MICHELLE K.via Google
“Repair person was very thorough, diagnosed the problem and explained options.”
Owner Response:
“Hi Michelle, thank you so much for the positive review! We are so happy that you had a great experience with Mr. Appliance. We look forward to working with you again in the future!”
- Linda P.via Google
“The service was great. Will recommend them to family and friends. Will use them again whenever needed.”
Owner Response:
“Hi Linda, thank you for leaving this review for our team. We’re grateful for your support, and we’re glad to see that you were satisfied with our services. Thanks again for choosing Mr. Appliance, and have a great day!”
- Jennifer T.via Google
“Gentleman was very polite and helpful. Unfortunately the part was too expensive to rationalize fixing our dishwasher, so a new one it is. The technician was polite enough to give thoughts on purchasing a new one. Would definitely call again when in need.”
Owner Response:
“Hi Jennifer, thank you so much for the positive review! We are so happy that you had a great experience with Mr. Appliance. We look forward to working with you again in the future!”
- Thomas M.via Google
“John Mann really knows his stuff. Professional, knowledgeable and courteous. I got great service and great advice at a reasonable price.”
Owner Response:
“Hi Tom, thank you for your review! We work hard to ensure each customer receives the best possible service, and we were happy to help you!”
- BELLA N.via Google
“Repair process was quick and easy. Friendly service. Thank you John and scheduling team. Also great communication.”
Owner Response:
“Hi Bella, thank you for sharing your experience with Mr. Appliance. We're glad to hear you enjoyed our services. Thanks again for choosing us as your local appliance repair service and have yourself a fantastic day!”
- Linda R.via Google
“I am so happy that we called Mr. Appliance to fix our dryer. They were prompt, kind, efficient, and knowledgeable. I love that they said our aging dryer was easy to fix and built better than many newer models.”
Owner Response:
“Hi Linda, thank you for your review! We appreciate your business and look forward to hearing from you when you have your next appliance repair to tackle.”
- Don S.via Google
Owner Response:
“Hi Don, thanks for taking the time to leave us a review. We're glad you enjoyed your experience working with us. Thanks again for choosing Mr. Appliance as your local appliance repair company and have yourself an awesome day!”
- DONNA R.via Google
“Learned more about how today’s dishwasher’s work and how to keep them operating smoothly.”
Owner Response:
“Hi Donna, thank you for leaving this review for our team. We’re grateful for your support, and we’re glad to see that you were satisfied with our services. Thanks again for choosing Mr. Appliance, and have a great day!”
- Bryan B.via Google
“Hunter showed up on time and was very efficient and professional”
Owner Response:
“Hi Bryan, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.”
- Jillvia Google
“John was absolutely awesome. He notified us he was on his way, diagnosed the problem with our fridge and was spot on. Very professional and courteous. I would recommend Mr. Appliance and ask for John as your tech.”
Owner Response:
“Hi Jill, thank you for taking the time to leave a review! We are so happy that you were satisfied, and we look forward to working with you again in the future.”
- John M.via Google
“John was very professional. On time, pleasant, and on point.”
Owner Response:
“Hi John, thank you so much for taking the time to review us. We really appreciate your business. Please let us know what we can do for you in the future. Thanks again for working with us and have a great day!”
- Tracy F.via Google
“The technician was very professional and friendly. Would highly recommend their service.”
Owner Response:
“Hi Tracy, thank you for taking the time to let others know about your experience with Mr. Appliance. We work hard to provide our customers with an exceptional customer experience, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with again. Thank you for choosing us!”
- GINNY W.via Google
Owner Response:
“Hi Ginny, thank you for leaving this review! It’s great to see that you had a positive experience with us, and we’re glad that we could provide satisfying service for your project. Thanks again for choosing Mr. Appliance and have a great day!”
- ANNE M.via Google
“Great response time. Great professional work. Very kind.”
Owner Response:
“Hi Anne, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”
- SHARON W.via Google
“Same day service? Check. Friendly and efficient? Check. Competent repairs? Check. Mr. Appliance is da bomb!”
Owner Response:
“Hi Sharon, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.”
- SUSAN N.via Google
“Our service tech Hunter was awesome. Friendly, fixed our appliance quickly and was on time. Thanks Hunter.”
Owner Response:
“Hi Vernon, thank you for taking the time to let others know about your experience with Mr. Appliance. We work hard to provide our customers with an exceptional customer experience, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with again. Thank you for choosing us!”
- Michelle M.via Google
“John was our technician. Very professional, friendly and knowledgeable!! Everything from getting the appointment start to finish was great. Would highly recommend to anyone”
Owner Response:
“Hi Michelle, Thank you for your wonderful review! We're thrilled to hear that John provided you with professional and friendly service. It's great to know that the entire appointment process was seamless for you. We appreciate your recommendation and look forward to assisting you again in the future!”
- Christopher M.via Google
“We needed an informed evaluation of the problems affecting our recently purchased Samsung refrigerator. Hunter from Mr. Appliance was able to come out the next day following my online request. He was early to the appointment, very efficient, polite and knowledgeable regarding the issue. Although he couldn’t repair the issue he was able to confirm that it’s still covered by Samsung’s warranty.”
Owner Response:
“Hi Christopher, Thank you for your wonderful review! We're delighted to hear that Hunter was able to respond quickly and provide an informed evaluation of your Samsung refrigerator. It's great to know he was efficient, polite, and knowledgeable during the appointment. If you need any assistance in the future or have further questions, we’ll be here to help. Thanks again for choosing Mr. Appliance!”
- Mike P.via Google
“Robert was awesome!!! Explained everything and represented himself very well. Thanks Robert!!!”
Owner Response:
“Hi Mike, thanks for taking the time to leave us a review. We're glad you enjoyed your experience working with us. Thanks again for choosing Mr. Appliance as your local appliance repair company and have yourself an awesome day!”
- LEONARD B.via Google
“He was clean and well spoken and didn't leave a mess”
Owner Response:
“Hi Leonard, thank you for your review! We appreciate your business and look forward to hearing from you when you have your next appliance repair to tackle.”
- DENISE T.via Google
“Robert C arrived early, as I had asked him to do. He was cheerful and efficient, fixing our fridge in 30 minutes. I loved to be able to use Apple Pay. I will call Mr. Appliance first, whenever we need a quick, honest, and efficient repair person. It would be a bonus if Robert could be available!”
Owner Response:
“Hi Denise, thanks for your review and for choosing Mr. Appliance! We are so grateful that you gave us a chance.”
- WENDY T.via Google
“I can’t say enough, good things about my experience from the appointment desk to the technician to the follow up A+.”
Owner Response:
“Hi Wendy, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!”
- Kelsey A.via Google
“Rob was great! Very knowledgeable, answered all of my questions, fixed the issue with our range, and was very friendly. Highly recommend.”
Owner Response:
“Hi Kelsey, thank you for your review! We work hard to ensure each customer receives the best possible service, and we were happy to help you!”
- RUTH R.via Google
Owner Response:
“Hi Ruth, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”
- JOEL V.via Google
Owner Response:
“Hi Joel, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!”
- Dorie B.via Google
“Easy to schedule. Great, friendly professional service.”
Owner Response:
“Hi Dorie, thank you so much for taking the time to review us. We really appreciate your business. Please let us know what we can do for you in the future. Thanks again for working with us and have a great day!”
- Andrew E.via Google
“Rob was fantastic. He was very prompt and communicative, kept us informed and thoroughly checked out our machine. Definitely recommend.”
Owner Response:
“Hi Andrew, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”
“John was very professional, knowledgeable, and helpful!”