4.9/5

356 Ratings

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Ghen Dennis
Ghen Dennis via Google

Matthew was brilliant professional and knowledgeable. Fixed the problem right away and cleaned everything up. Excellent technician.

Bob McLeod
Bob McLeod via Google

Thanks for coming out so quickly and being so efficient helpful and friendly.

Victoria Marie
Victoria Marie via Google

Originally my Samsung fridge wasn't cooling, called Samsung and they gave me the run around for weeks, called here and they had a tech out within 48hours and my fridge was fixed.

Response from Owner

Thank you for sharing your experience, Victoria! We're glad to hear that we could resolve the issue with your fridge quickly and efficiently. Your satisfaction is our priority, and we appreciate your trust in us!

glen taylor
glen taylor via Google

Technician very helpful and knowledgeable of work.

Response from Owner

Thank you for your kind words, Glen! We're glad to hear that our technician was helpful and knowledgeable. We appreciate your support and hope to assist you again in the future!

Yensel Gutierrez
Yensel Gutierrez via Google

Matt the technician was very professional clean and took care of my dishwasher right away

Response from Owner

Thank you for your kind words, Yensel! We're thrilled to hear that Matt provided you with professional service. Your satisfaction is our top priority, and we appreciate your feedback!

Donna Parham
Donna Parham via Google

The customer service representative were very kind and professional. I called and a tech came out same day. My tech's name was Daniel Contreras. Daniel was very kind and helpful and knowledgeable. He went above and beyond. He was patient and timely and gave me great pointers for the future. If I have another appliance issue I will use this company. I will also be asking that only Daniel be sent.

Response from Owner

Thank you for your wonderful feedback, Donna! We're thrilled to hear that Daniel provided you with such exceptional service. Your satisfaction means a lot to us, and we appreciate your trust in our team. We look forward to assisting you again in the future!

Carol Boyce
Carol Boyce via Google

Matthew was very thorough and knowledgeable. He explained everything he did and gave me some instruction in dealing with my refrigerator. At no time did I feel that he was exaggerating the issue - the charge was reasonable and the service was quick. I am very pleased.

Response from Owner

Thank you for your wonderful review, Carol! We're delighted to hear that Matthew provided excellent service and clear explanations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future!

Donna Stevens
Donna Stevens via Google

The technician, Jairo, was terrific! Very personable, knowledgeable and excellent customer service. Thank you! I will definitely recommend you to others!

Response from Owner

Thank you for your fantastic review, Donna! We're thrilled to hear that Jairo provided you with excellent service. Recommendations from satisfied customers like you mean a lot to us! We look forward to serving you again in the future.

Robert Perkins
Robert Perkins via Google

Response from Owner

Thank you for the 5-star rating, Robert! We appreciate your support and look forward to serving you again.

Janice Boehm
Janice Boehm via Google

Professional and prompt. Technician, Matt, was highly qualified to do the repairs on my dishwasher. He explained what was wrong and what needed to be done to repair it. Turnaround time to get the parts was very fast. Office staff was very helpful and courteous.

Response from Owner

Thank you for your wonderful review, Janice! We're thrilled to hear that Matt provided you with professional and efficient service. Our team works hard to ensure a smooth experience, and your feedback is greatly appreciated. We look forward to serving you again!

Marissa Lyman
Marissa Lyman via Google

Our dryer broke and within 24 hours Danny was here to have a look and identify the problem. He explained the issue and discussed options. He was super professional and worked efficiently. Dryer is now fixed and back to working condition!

Response from Owner

Thank you for your wonderful review, Marissa! We're thrilled to hear that Danny provided prompt and professional service. It’s great to know that your dryer is now back in working condition. We appreciate your feedback and hope to assist you again in the future!

Sherri O'Donnell
Sherri O'Donnell via Google

Tech was very professional and knowlegable! Great service!

Response from Owner

Thank you for your wonderful review, Sherri! We're thrilled to hear that our technician provided professional and knowledgeable service. Your feedback motivates us to keep delivering great experiences!

Kelsey McHugh
Kelsey McHugh via Google

This company is great. Jairo was here at the time they said he would be. It was a great experience he was friendly. And my washing machine works like new.

Response from Owner

Thank you for your wonderful review, Kelsey! We’re thrilled to hear that Jairo provided you with great service and that your washing machine is working like new. Your satisfaction is our top priority, and we appreciate your support!

Chris Hood
Chris Hood via Google

Response from Owner

Thank you for your 5-star rating, Chris! We're glad to know you had a positive experience. We appreciate your support!

James Eckert
James Eckert via Google

The technician was courteous and very knowledgeable. Fixed the problem and cleaned up the area he worked on .

Response from Owner

Thank you for your wonderful feedback, Grace! We're thrilled to hear that our technician provided courteous and knowledgeable service. Ensuring a clean work area is important to us, and we're glad you noticed. Your support means a lot!

Jim Foley
Jim Foley via Google

Received a confirmation text with a picture of the technician. Very polite and efficient. Solved the problem and cleaned up after himself.

Response from Owner

Thank you for your kind words, Jim! We're thrilled to hear that our technician provided polite and efficient service. We appreciate your feedback and look forward to assisting you in the future!

Lisa Kulp
Lisa Kulp via Google

This was a FIRST! I simply went online- gave my problem and picked a day( the next day!!!!) Jairo arrived in the scheduled time- was polite and knowledgeable. He fixed the problem with no issues and discharge for extras or make me wait for parts!!!! I will be using Mr Appliance again!!! Thank you!

Response from Owner

Thank you for your wonderful feedback, Lisa! We're thrilled to hear about your positive experience with Jairo and our service. It's great that we were able to assist you promptly and effectively. We look forward to serving you again in the future!

Emily Frack
Emily Frack via Google

Daniel was very knowledgeable and personable, and took the time to explain the diagnostics he was performing. The company was very responsive and sent someone out the next day to repair my refrigerator. Their automated response system needs some updating, so make sure you speak with someone to confirm.

Response from Owner

Thank you for your kind words, Emily! We're thrilled to hear that Daniel provided you with knowledgeable and personable service. Your feedback regarding our automated response system is valuable, and we will work on improvements. We appreciate your understanding and look forward to assisting you in the future!

Suzanne Demidont
Suzanne Demidont via Google

Matthew was excellent went above and beyond with his work. Was very courteous and professional

Response from Owner

Thank you for your wonderful feedback, Suzanne! We’re thrilled to hear that Matthew provided excellent service and exceeded your expectations. Your kind words are appreciated and motivate us to keep up the great work.

Susan Moyer
Susan Moyer via Google

Shortly after I submitted my request I received a call to set up an appointment. Amanda was very pleasant. Jairo was very knowledgeable and informative.

Response from Owner

Hi Susan, thank you for leaving this review! It’s great to see that you had a positive experience with us, and we’re glad that we could provide satisfying service for your project. Thanks again for choosing Mr. Appliance and have a great day!

Total Number of Reviews:356

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