Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Grand Rapids
Real Stories, Real Results
- Roger Heathvia Google
- Alexandra Santa Cruzvia Google
“Donald was very professional, discovered the problem right away and fixed it v quick with quickly. He is very knowledgeable. He was very friendly and courteous. Regarding Mr Appliance, I will suggest that you get a preliminary cost of the visit so you are not taken by surprise .”
Owner Response:
“Thank you for your positive feedback about Donald! We're glad to hear that he was able to quickly diagnose and resolve the issue while providing friendly and professional service. We appreciate your suggestion regarding a preliminary cost and will take it into consideration to improve our customer experience. Your insights help us serve our customers better! Thank You! Mr. Appliance”
- Erica Rooneyvia Google
“They came out within 4 days of our service call. Very efficient!”
Owner Response:
“Thank you for your positive feedback! We're glad to hear that we were able to respond quickly and provide efficient service. Your satisfaction is our priority, and we appreciate your support! Thank You! Mr. Appliance”
- William Bennettvia Google
“Called "Mr. Appliance" for help with our Kenmore refrigerators icemaker. We easily made an appointment around our schedule and had it serviced today. The technician that they sent was Donald who was very friendly and who quickly diagnosed the problem. Fortunately it ended up being a quick repair and he helped us by showing us how to remove doors for a more thorough cleaning. We would highly recommend Mr. Appliance and especially Donald.”
Owner Response:
“Thank you for your wonderful feedback, William! We're thrilled to hear that Donald was able to assist you with your icemaker issue efficiently and provide helpful tips for maintenance. Your recommendation means a lot to us, and we're glad we could meet your needs. If you have any other appliance concerns in the future, don’t hesitate to reach out. Thank You! Mr. Appliance”
- Tony Martinivia Google
Owner Response:
“Thank you for your five-star rating! We appreciate your support and are glad to know you had a positive experience with us. We look forward to serving you again in the future! Thank You! Mr. Appliance”
- Teri Odegardvia Google
Owner Response:
“Thank you for your perfect rating! We're thrilled to hear you had a great experience with us. Your support means a lot to our team. We look forward to serving you again soon! Thank You! Mr. Appliance”
- Mark Harroldvia Google
“Mark was very knowledgeable, very helpful, & very meticulous!”
Owner Response:
“Thank you for your kind words, Mark! We're thrilled to hear that you had a positive experience and found our team knowledgeable and meticulous. Your feedback motivates us to keep providing excellent service. We appreciate your support! Thank You! Mr. Appliance”
- Dodie Schumanvia Google
“Had Mr. appliance out here today to fix a icemaker in a freezer the service Agent Donald was absolutely fabulous. He walked me through step-by-step everything he was doing and kept me informed the entire time. Would highly recommend this company and Donald if you’re looking for service.”
Owner Response:
“Thank you for your wonderful feedback! We’re thrilled to hear that Donald provided you with excellent service and kept you informed throughout the process. Your recommendation means a lot to us. We look forward to helping you again in the future! Thank You! Mr. Appliance”
- Janelvia Google
“Everything was fantastic from the initial phone call to the fabulous technician Donald. Donald went above and beyond to fix my washer, great customer service and very professional. Highly recommend this company and will be using in all future appliance needs.”
Owner Response:
“Thank you for your wonderful review, Janel! We're thrilled to hear that you had a fantastic experience with our team and that Donald exceeded your expectations. Your recommendation means a lot to us, and we look forward to assisting you with any future appliance needs. We appreciate your support! Thank You! Mr. Appliance”
- Ashley Stenslandvia Google
“Our dryer just went out. I scheduled with Mr Appliance online at 7am, and a technician, Donald, was out to our home a couple hours later. He diagnosed the problem accurately and was back to install the part right away. Donald was awesome; timely, friendly and got my dryer working quicker than I was anticipating! Will definitely be using their service again, and requesting Donald as our technician.”
Owner Response:
“Thank you for your wonderful feedback! We're thrilled to hear that Donald provided you with prompt and efficient service. It's great to know your dryer is up and running again. We appreciate your trust in us and look forward to assisting you again in the future. Thank You! Mr. Appliance”
- Sharlene Arnasonvia Google
“It was wonderful to have Donald in our home to diagnose the issue we had with our microwave. He was very efficient, professional and knowledgeable. Our microwave works like new!”
Owner Response:
“Thank you for your positive feedback! We're thrilled to hear that Donald was able to help with your microwave issue and that you found him efficient and knowledgeable. It's great to know your microwave is working like new again. We appreciate your business and look forward to assisting you in the future! Thank You! Mr. Appliance”
- Geno Greenvia Google
“Excellent work! Very professional, efficient service. They were able to send Jacob out to us for a diagnosis, and have the parts ready for the fix to be done the very next day. Thank you so much!!!”
Owner Response:
“Thank you for your wonderful feedback, Geno! We're thrilled to hear that you had a positive experience with our service. Jacob is indeed a valued member of our team, and we're glad he could assist you so efficiently. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again in the future! Thank You! Mr. Appliance”
- Rob Hoopsvia Google
“These guys did a great job diagnosing and fixing an oven problem. and they were friendly and informative.”
Owner Response:
“Thank you for your kind words, Rob! We're thrilled to hear that our team was able to diagnose and fix your oven issue efficiently. Providing friendly and informative service is our priority, and we're glad that it made a positive impact on your experience. If you need anything else in the future, don't hesitate to reach out. Thank You! Mr. Appliance”
- Mimi Exonvia Google
“3rd appliance company to try and fix my washer. Mark was knowledgable, and listened.”
Owner Response:
“Thank you for your wonderful review, Mimi! We're pleased to hear that Mark was knowledgeable and attentive to your needs. It's great to know we could finally meet your expectations. We appreciate your business! Thank You! Mr. Appliance”
- Meredith Velickvia Google
“Scheduling with Mr. Appliance was simple. They also told me up front what fees would be to determine what needed to be fixed with our oven and refrigerator. They explained that these would be waved if we went ahead and fixed them the day the tech came. Mark was our technician. He was on time, courteous, and very knowledgeable. He took the time to explain what was wrong and which parts were needed. He also educated us about which appliances are the most reliable and to not put any more repairs into our refrigerator due to the brand's unreliability and expense of parts. We really appreciated the honesty! Definitely recommend Mr. Appliance and would call them again!”
Owner Response:
“Thank you for your wonderful review, Meredith! We are glad to hear that you had a positive experience with our scheduling and technician, Mark. Your appreciation for our transparency and expertise means a lot to us. We look forward to assisting you again in the future! Thank You! Mr. Appliance”
- Tim Demullingvia Google
“Mark, was amazing at servicing all our needs. 675 main Hammond Wi”
Owner Response:
“Thank you for your wonderful feedback, Tim! We're glad to hear that Mark provided you with excellent service. Your satisfaction is our priority, and we look forward to assisting you again in the future! Thank You! Mr. Appliance”
- David Dravesvia Google
“Very personable and knowledgeable. Fixed my ice maker in a timely manner.”
Owner Response:
“Thank you for your kind words, David! We're pleased to hear that you found our service personable and knowledgeable. It's great to know we could fix your ice maker promptly. We appreciate your support! Thank You! Mr. Appliance”
- Eric Husebyvia Google
“Had a great experience with Mark. He showed up in the window they gave me and texted me when he was on his way. The repair was quick and easy.”
Owner Response:
“Thank you for your wonderful feedback, Erik! We're glad to hear that Mark provided you with a great experience and that the repair was quick and easy. Your satisfaction is our priority! Thank You! Mr. Appliance”
- Brad Holdenvia Google
“Mark was great, timely and efficient.”
Owner Response:
“Thank you for your kind words, Brad! We're glad to hear that Mark provided you with timely and efficient service. We appreciate your support! Thank You! Mr. Appliance”
- Office Minnesotavia Google
“Great service!”
Owner Response:
“Thank you for your positive review, Office Minnesota! We're thrilled to hear you had a great experience with our service. We appreciate your support! Thank You! Mr. Appliance”
- Stephanie Penalozavia Google
Owner Response:
“Thank you for the 5-star rating, Stephanie! We appreciate your support and look forward to serving you again. Thank You! Mr. Appliance”
- Michael Kirkvia Google
“Fixed the ice maker in our fridge was leaking. Replaced the faulty part very quickly.”
Owner Response:
“Thank you for your feedback, Michael! We're glad we could quickly fix the ice maker in your fridge. Your satisfaction is our priority, and we're here to help if you need anything else! Thank You! Mr. Appliance”
- Jill Sweenyvia Google
“Excellent service! Jacob fixed our problem with our gas dryer perfectly!”
Owner Response:
“Thank you for your kind words, Jill! We're thrilled to hear that Jacob was able to fix your gas dryer efficiently. Your satisfaction is our top priority, and we appreciate your trust in our service! Thank You! Mr. Appliance”
- Michael McGuirevia Google
“Mark was great! Our dryer works like a charm now and we appreciate the quick turnaround time in getting it done. We would definitely ask for Mark’s help in the future if we had any problems with our other appliances.Thanks!”
Owner Response:
“Thank you for your wonderful review, Michael! We're thrilled to hear that Mark was able to assist you and get your dryer working perfectly. We appreciate your trust in our services and look forward to helping you with any future appliance needs! Thank You! Mr. Appliance”
- Rebeccavia Google
Owner Response:
“Thank you, Rebecca, for your 5-star rating! We appreciate your support and look forward to serving you again. Thank You! Mr. Appliance”
- BJ Hammarvia Google
“Mark called on us on time, after notifying us he was on his way. He fixed our dishwasher problem. He was friendly and informative. As he was getting ready to go he noticed our refrigerator and asked if we had cleaned the coils. He showed us how to do it. He probably saved us a huge repair. Thanks for a great job at a fair price.”
Owner Response:
“Thank you for your wonderful feedback, BJ! We're glad to hear Mark provided timely and helpful service, and we appreciate you recognizing his efforts. Your satisfaction means a lot to us, and we're here to assist you whenever needed! Thank You! Mr. Appliance”
- Kristy Fostervia Google
“This is the second time I’ve used Mr Appliance. Easy setup for appointment and they can usually come next day . I like the text/email confirmation for when your tech is on the way. Diagnosis was done and we needed parts ordered. It only took a couple days for them to arrive and for Mark to come back and fix our appliances. Thanks Mark for your great service!”
Owner Response:
“Thank you for your wonderful review, Kristy! We're thrilled to hear about your positive experience with our service and that Mark could assist you effectively. Your feedback on the appointment setup and communication is greatly appreciated. We look forward to serving you again in the future! Thank You! Mr. Appliance”
- Rick Lamersvia Google
“The needed repairs were well explained and the prices quoted up front. Parts for our 30+ year old dryer were ordered and Donald was able to come back the next day to complete the work. He did a great job, verified his work and even checked on a noise that neither of us was sure had been there earlier.”
Owner Response:
“Thank you for your wonderful review, Rick! We're glad to hear that Donald provided clear explanations and prompt service for your dryer repairs. Your satisfaction is our priority, and we appreciate your feedback on his thoroughness. If you need assistance in the future, we're here to help! Thank You! Mr. Appliance”
- Robert Birchvia Google
“Came and diagnosed problem. Part arrived next day. Donald was pleasant to work with and explained things fully. No surprises and up and running quickly”
Owner Response:
“Thank you for your wonderful review, Robert! We're delighted to hear that Donald provided you with pleasant and thorough service. It's great to know that we could resolve your issue quickly and efficiently. We appreciate your support! Thank You! Mr. Appliance”
- Traci Raechkevia Google
“Made online appointment on a Sunday and they came out the next day to fix our oven. Very impressed we could get service the very next day! Mark was professional and had the part with him. Will definitely be using them in the future!”
Owner Response:
“Thank you for your wonderful review, Traci! We're thrilled to hear that you were impressed with our quick turnaround and professional service. We appreciate your trust in us and look forward to assisting you again in the future! Thank You! Mr. Appliance”
Owner Response:
“Thank you for the fantastic rating! We’re thrilled to hear that you had a great experience. Your support means a lot to us. We look forward to serving you again soon! Thank You! Mr. Appliance”