Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Grand Rapids
Real Stories, Real Results
- DONNA K.via Google
- Ethel S.via Google
“The technician was thorough and complete nice personality Did a very nice job and clean up after work”
Owner Response:
“Hi Ethel, thanks for taking the time to leave us a review. We're glad you enjoyed your experience working with us. Thanks again for choosing Mr. Appliance as your local appliance repair company and have yourself an awesome day!”
- DAVID P.via Google
“Technician was very professional, knowledgeable and courteous. My gas dryer is working well. I feel safer knowing my appliance is connected properly and operating properly. Thank you Mr. Appliance for giving me peace of mind.”
Owner Response:
“Hi David, thank you for leaving us this review. We're thrilled that you enjoyed your experience. Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. We appreciate your kind words. Thank you again for choosing Mr. Appliance.”
- BRITTNEY B.via Google
“Very professional and fixed our problem.”
Owner Response:
“Hi Brittney, thank you for taking the time to leave us this review! We strive to provide our customers with an exceptional customer experience during every appointment, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with all your appliance repair needs. Thank you for choosing Mr. Appliance!”
- SUE B.via Google
Owner Response:
“Hi Sue, thank you for taking the time to leave a review. It’s wonderful to see that you were happy with our work, and we’re grateful for the opportunity to meet your needs. We look forward to helping you again!”
- Joanne L.via Google
Owner Response:
“Hi Joanne, thank you for taking the time to leave a review. It’s wonderful to see that you were happy with our work, and we’re grateful for the opportunity to meet your needs. We look forward to helping you again!”
- RON G.via Google
Owner Response:
“Hi Ron, thank you for taking the time to let others know about your experience. We do our very best to exceed our customer's expectations by providing an exceptional customer experience. Thank you for trusting and choosing Mr. Appliance!”
- MORIAH M.via Google
“Fantastic! Technician was on time, clear about repairs, knowledgeable, great communication, quick repairs. Worth every penny!”
Owner Response:
“Hi Moriah, thanks for taking the time to leave us a review. We're glad you enjoyed your experience working with us. Thanks again for choosing Mr. Appliance as your local appliance repair company and have yourself an awesome day!”
- ROBERT M.via Google
“Our technician was everything good you would expect during his visit.”
Owner Response:
“Hi Robert, thank you so much for this review! We really appreciate you being a loyal customer and helping to share the word about Mr. Appliance. We're here for your appliance repair needs anytime!”
- RICHARD W.via Google
“Excellent response time, professional and knowledgeable technician.”
Owner Response:
“Hi Richard, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.”
- HAMS G.via Google
“Austin was proficient and efficient. He is a capable technician.”
Owner Response:
“Hi Pat, Thank you for your fantastic review! We're thrilled to hear that Austin provided proficient and efficient service, and we appreciate your recognition of his capabilities as a technician. Your support means a lot to us, and we hope to assist you again with any future appliance needs.”
- corona A.via Google
“Good customer service, explained everything that was going on and how it will be repaired.”
Owner Response:
“Hi Corona, Thank you for your wonderful review! We’re thrilled to hear you appreciated our customer service and the explanation of the repair process. Ensuring our customers are informed and comfortable is a top priority for us. We appreciate your support and look forward to assisting you again in the future!”
- Barbara L.via Google
“Very nice young man. Well manored did his job quickly and experienced. In his job. Thank you for sending him”
Owner Response:
“Hi Barbara, Thank you for your wonderful review! We're thrilled to hear that our technician made a positive impression with his professionalism and efficiency. Your satisfaction is our priority, and we appreciate you choosing Mr. Appliance for your repair needs. We look forward to serving you again in the future!”
- VALERIE A.via Google
Owner Response:
“Hi Valerie, Thank you so much for your kind words and the five-star rating! We are thrilled to hear that you had a positive experience with our service. Your support means a lot to us, and we look forward to assisting you with any future appliance needs. Thank you for choosing Mr. Appliance!”
- MARCUS C.via Google
Owner Response:
“Hi Ariahnna, Thank you for your five-star review! We're thrilled to hear that you had a positive experience with our appliance repair service. Your support means a lot to us, and we’re always here to help with any future needs. We look forward to serving you again!”
- NATHAN R.via Google
“The service guy was professional and efficient. To a level you don't see nowadays.”
Owner Response:
“Hi Nathan, Thank you for your fantastic review! We're thrilled to hear that our technician provided professional and efficient service. It's always our goal to offer a level of quality that stands out. We appreciate your support and look forward to assisting you with any future appliance needs!”
- TODD O.via Google
“The repairman arrived on time, quickly diagnosed the problem, and fixed the issue. Would happily use them again.”
Owner Response:
“Hi Todd, thank you for your wonderful review! We're thrilled to hear that our repairman arrived on time and quickly resolved your issue. Your satisfaction is our top priority, and we're glad to know you'd choose us again. We appreciate your support and look forward to serving you in the future!”
- TED Q.via Google
“Extremely happy with the service provided by technician Rob Canuelle. He found the problem with our washing machine right away, ordered the parts needed to repair it, and installed them a few days later in a jiffy.”
Owner Response:
“Thank you so much for taking the time to leave this five-star rating, Ted! We really appreciate your business. Please let us know what we can do for you in the future.”
- JIM K.via Google
“Austin did a great job. Diagnosed the problem almost immediately and then fixed it very efficiently. At the same time cleaning the interior of the dryer and (as it turned out) recommended that we have the dryer vent cleaned. It was taking more than an hour for a load to dry. Now it takes 30 minutes!!!”
Owner Response:
“Thank you so much for taking the time to leave this five-star rating, James! We really appreciate your business. Please let us know what we can do for you in the future.”
- SUE M.via Google
“Fast service , polite staff scheduling and in person. First time using this company and I highly recommend. I would return has a customer.”
Owner Response:
“Thank you so much for taking the time to leave this five-star rating, Susan! We really appreciate your business. Please let us know what we can do for you in the future.”
- Mike S.via Google
“We had Austin come out to take a look at our dishwasher. He was efficient, professional and knowledgeable. While we opted to replace the dishwasher, we were very pleased with the service and would not hesitate to use it in the future.”
Owner Response:
“Thank you so much for taking the time to leave this five-star rating! We really appreciate your business. Please let us know what we can do for you in the future.”
- STEVEN P.via Google
Owner Response:
“Hi Steven, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.”
- Roberto V.via Google
“Good service”
Owner Response:
“Hi Roberto, thank you for taking the time to let others know about your experience with Mr. Appliance. We work hard to provide our customers with an exceptional customer experience, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with again. Thank you for choosing us!”
- Robert L.via Google
“This is the second time I’ve turned to you all. Each time I’ve been impressed by the person who visited my house, and my appliances. In each case they’re integrity made it hard to imagine having any other appliance fixer out.”
Owner Response:
“Hi Bob, thank you so much for taking the time to review us. We really appreciate your business. Please let us know what we can do for you in the future. Thanks again for working with us and have a great day!”
- Carol K.via Google
Owner Response:
“Hi Carol, thank you for leaving this review for our team. We’re grateful for your support, and we’re glad to see that you were satisfied with our services. Thanks again for choosing Mr. Appliance, and have a great day!”
- SARA H.via Google
Owner Response:
“Hi Sara, thank you for taking the time to leave a review! We are so happy that you were satisfied, and we look forward to working with you again in the future.”
- Drew W.via Google
“Their technician, Austin, was very professional. He was kind a thorough in explaining what our options were. We decided not to get our dryer fixed because it is old and replacing it cost the same as repairing it. The service fee is very high $170, just for a 20 minute visit. But I would still recommend.”
Owner Response:
“Hi Drew, thank you for leaving this review for our team. We’re grateful for your support, and we’re glad to see that you were satisfied with our services. Thanks again for choosing Mr. Appliance, and have a great day!”
- Maria D.via Google
Owner Response:
“Hi Maria, thank you for your review! We appreciate your business and look forward to hearing from you when you have your next appliance repair to tackle.”
- NAJIB A.via Google
“Great customer service very polite employee”
Owner Response:
“Hi Najib, thank you for your review! We appreciate your business and look forward to hearing from you when you have your next appliance repair to tackle.”
- JOANNE A.via Google
“Technician was very prompt & fixed my appliance very quickly”
Owner Response:
“Hi Joanne, thanks for your review and for choosing Mr. Appliance! We are so grateful that you gave us a chance.”
Owner Response:
“Hi Donna, thank you so much for your five-star review! We’re thrilled to hear that you had a great experience with our service. Your satisfaction is our priority, and we appreciate your support. We look forward to assisting you again in the future!”