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broken ice maker

Ice Maker Not Making Ice? Here’s What to Do

Nothing is more frustrating than an ice maker that's not working, especially in summer when you'd like nothing more than an ice-cold glass of water or lemonade! Perhaps you're having a barbecue with friends or hosting a dinner over the weekend. Even if there’s nothing special going on, you need your ice maker to work.

Whether you’re having trouble with an ice machine or the ice maker in your freezer, the experts at Mr. Appliance® are here to share some helpful hints for ice maker troubleshooting. Find out once and for all why that ice maker is not making ice.

Ice Maker Troubleshooting Tips

If your ice maker stopped working, the first thing you need to do is make sure it's on. On most models, the power switch is located on either the ice maker itself or the wall of the freezer. Some have a wire feeler arm rather than an on/off switch. When the feeler arm is in the down position, the ice maker is on.

Once you're sure the ice maker is on, follow these ice maker troubleshooting steps:

  1. Make sure the water supply to the freezer or the unit is turned on and that the line isn't obstructed.
  2. Check to make sure the line isn't frozen.
  3. If your unit has a water filter, replace it.
  4. If you’re troubleshooting a freezer unit, check to see what the internal temperature is; it should be 0 degrees Fahrenheit or colder.

Ice Maker Troubleshooting Details

If you’re unsure about how to complete the above steps, here are more details. If you suspect the problem is an obstruction in the water line, unplug your refrigerator/freezer or the freestanding ice maker and move it away from the wall. This will give you room to see if the line is really the reason that the ice maker is not making ice. You'll need to close the water line using the valve located at the back of the unit. Then disconnect the water line from your appliance and check it for kinks or lumps of ice—anything that could be obstructing water flow. Straighten the line and allow any ice in it to melt before connecting it again to the refrigerator.

If the water line isn't the problem, a clogged water filter could be the reason the ice maker stopped working. Read the manufacturer's instructions to determine the right filter for your appliance, and change it according to the instructions.

Ice Maker Still Not Working? Call the Experts

Power issues, frozen or obstructed water lines, or clogged filters are the main reasons for an ice maker not making ice. So after you follow the suggested steps above, your ice maker should start functioning.

If, despite your efforts, your ice maker is still not working, the problem could be something more complicated. In this case, give Mr. Appliance a call at 888.998.2011 or schedule an appointment online. Our ice maker repair services are speedy and reliable.

Need that ice maker to host a baby or bridal shower? Enjoy these baby/wedding shower cleaning tips from Molly Maid, our sister company in the Neighborly umbrella of trusted home service brands!

Contact Mr. Appliance Today

(888) 998-2011
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