Archive for the ‘Mr. Appliance News’ Category

Mr. Appliance Celebrates Female Business Owners for Women’s History Month

Tuesday, March 12th, 2013

You Go Girl!

One hundred years ago years ago, more than 5,000 women marched on Washington, D.C. to bring attention to the gross misrepresentation of women in our society. Today, women are heralded as the leaders of tomorrow in education, business and politics. Mr. Appliance celebrates March and Women’s History Month by recognizing Jeanne Lemieux, owner of Mr. Appliance of Strafford and Rockingham Counties.

“Being a woman in a this industry has been a challenge, but I have found it’s about how you present yourself, by having confidence and backing up what you say,” Lemieux said.
Lemieux has been the proud owner of Mr. Appliance for five years, achieving both personal and professional goals. “I have proven I can do this, own this business, to myself, my family and anyone who said I could not do it.”
From dispatcher to customer service representative to technician, in 2007, Lemieux decided to become an entrepreneur. Since purchasing the franchise, she has won numerous awards within the Mr. Appliance system, including Top Gun and Personal Achievement awards. Lemieux also coaches for Girls on the Run, a character development program for girls in third through fifth grade, which uses experience-based curriculum, including running.

“Jeanne is a bit of a star,” Mr. Appliance President Doug Rogers said. “No matter the situation, Jeanne has risen to the challenge and succeeded. We are proud to have her on our team.”
Women, like Lemieux, who have embraced the opportunities afforded them and overcome the obstacles, are paving the path for future generations of women to proudly walk.

Simply The Best

Monday, March 4th, 2013

Mary Kay Liston, Mark Liston and incoming ICFE Chair Cynthia Gartman.

Mr. Appliance® Vice President of Operations Mary Kay Liston gained her Certified Franchise Executive designation during the International Franchise Association (IFA) Annual Convention in February.

“I’m proud to have achieved my CFE certification,” Liston said. “The CFE is the leadership standard for franchise executives, and I’m proud to be in the company of so many people I admire.”

Mr. Appliance is a subsidiary of The Dwyer Group, Inc.®, which is based in Waco, Texas. Mr. Appliance’s sister companies include Aire Serv, Glass Doctor, Mr. Electric, Mr. Rooter, Rainbow International and The Grounds Guys.

The Institute of Certified Franchise Executives (ICFE) is the academic affiliate of the IFA Educational Foundation. Designees who meet all requirements and complete the program, which involves a prescribed course of study specific to franchising, earn the title.

“I remember walking across the stage as I received my CFE designation in March 2005,” said ICFE Board of Governors Chairman Mark Liston, CFE, who is president of Glass Doctor and Mary Kay’s husband.  “This year was even more special for me as my wife crossed the stage to receive her CFE. The CFE has become the leadership standard for franchise executives.”

Life After Undercover Boss

Thursday, February 21st, 2013

By Lillyan Baker

Tanna Marino

What a year it has been since Jan. 22, 2012 when Dina Dwyer-Owens donned a wig and some pearls as Faith Brown on CBS reality show, Undercover Boss. Since then, Tanna Marino, the same woman who told “Faith” she was going to have to lose the nails, has had an incredible year filled with memorable, career success. Enjoy her year-long journey!

Cypress Woman Succeeds After Reality TV

By CRYSTAL SIMMONS

A year after appearing on the reality show ‘Undercover Boss,’ Cypress woman Tanna Marino has turned a fairy tale ending into a new beginning, going from appliance technician to corporate consultant.

Now in her new position, Marino is finding more time than ever to be with her family and encourage women to get out of the office and into the field.

Back in November 2011, Marino was working as an appliance technician for Mr. Appliance, one of the Dwyer Group’s seven franchise organizations, when she was approached about being in a pilot for a new show she thought was called ‘Don’t Quit your day job. After agreeing, Marino was given details that made the show sound plausible but kept her from guessing the true identity of her co-worker for a day.

“I was told somebody would be working with me for the day and basically they would decide if they wanted to go back to their old career or if they wanted to quit that and do something completely different,” she said.

When filming began, Marino finally got to meet her new partner, a woman with long dark haired and brown eyes called Faith Brown. Little did she know her new partner was really the blue eyed blond, Dina Dwyer-Owens, CEO of the Dwyer Group.

“My first impression of her was that she was very made up,” said Marino. “She had long fingernails, pearls on and long curly hair. My impression was that she probably came from working behind a desk, definitely not a blue collar job. She was very polite, very friendly. We basically worked at her pace all day and we did things she was comfortable with.”

During filming, the two also got a chance to get to know each other. After work, Marino, a married mother of four, introduced Dwyer to her family and mentioned she might have to get a second job. The statement struck close to home for Dwyer who often had to sacrifice quality time with her father, Don Dwyer, as he worked to found the Dwyer Group.

“One of my concerns in listening to Tanna is her and her husband are working, and now she’s going to take on a second job,” said Dwyer during the show. “Just thinking back, my father was amazing but he wasn’t home. It was rare that he was home and we were all still awake.”

After spending the day with Dwyer, Marino thought she was finished, until Dwyer invited her out to her ranch for the big reveal.

“My goal in going undercover was to figure out how we were doing. Are we really living up to the values that my father founded the company on?” Dwyer told Marino. “You are the epitome of what Don Dwyer would have looked for. You’re an incredible technician; you’re an incredible mother and an incredible wife.”

While Dwyer met three other employees, she identified with Marino’s ability to excel in a male dominated field while supporting a family. She ended up giving Marino $25,000 and $10,000 to create a scholarship fund for her children. Dwyer also offered Marino $5,000 to help create the “Women in the Trades” program.

“My life has changed in every possible way,” said Marino. “The cash that was gifted to me allowed our family to get into a bigger home.

“I work from home now. I have flexible hours and the opportunity to spend time with my kids.”

The opportunity also gave her the confidence to share her ideas with the company president, which led to her consulting job. Now, Marino is enjoying her new position working to help women like herself succeed at Mr. Appliance.

“My biggest obstacle now has been trying to spread awareness of the scholarship program,” she said. “We would truly love to have more women working in all the different brands. This is a good way to get the required training.

“More than anything, my experience as a whole has been phenomenal,” she said. “I work for a great company doing what I love. My whole experience with the Dwyer Group has been incredible.”

Franchise Times Names Mr. Appliance® a Top Franchise in 2012

Wednesday, November 28th, 2012

Mr. Appliance Ranked No. 225 for 2012

Franchise Times ranked Mr. Appliance No. 225 on its Next 300 Franchise Chains list for 2012, identifying the brand among the top 500 global franchises.

The Top 200 and Next 300 lists are based on worldwide sales and place Mr. Appliance on a roster of elite franchise giants including McDonald’s, 7-Eleven, Subway, and Hilton Hotels & Resorts.

“Our success is a direct reflection of the hard work our franchise owners put in to give our customers an excellent experience,” said Doug Rogers, president of Mr. Appliance. “It’s an honor to be recognized as a top franchise and knowing that we’re setting a high standard that is continually being met.”

Franchise Times also names five of Mr. Appliance’s affiliate companies among its Top 200 and Next 300 franchise lists: Mr. Rooter® at No. 189, Rainbow International® at No.225, Mr. Electric® at No. 335, Glass Doctor® at No. 269 and Aire Serv® at No. 310.

The lists can be found online at www.franchisetimes.com as well as in the October issue of Franchise Times.

Mr. Appliance franchise territories are still available in major U.S. markets, including Atlanta, Ga.; Nashville, Tenn.; Las Vegas, Nev.; Denver, Colo.; and Toronto, Ontario in Canada. More information about new franchise opportunities and existing franchises for sale is available at www.mrappliancefranchise.com.

Support & Sport “Pink”

Thursday, November 15th, 2012

The Grubbs Family with Team Pink

Mr. Appliance® of North Harris & Montgomery Counties in Conroe, Texas sponsored the Senior Klein Oilers football team for breast cancer awareness month on Saturday, Oct. 20 in their 25-7 win against the Klein Jets. Harry Grubbs Jr. and Natalie Massey-Grubbs, owners of Mr. Appliance of North Harris and Montgomery Counties, donated pink wristbands, socks and helmet stickers for the “Pink” game.

“These kids proudly wore their pink in support of Breast Cancer Awareness month,” said Massey-Grubbs. “We are so pleased to be a part of this display of courage and hope by these fine 11-and-12-year-old boys who are not afraid to ‘sport pink’!”

The game was held at Hildebrand Intermediate School, which is located north of Houston in NorthWest, Texas.

As a member of the All American Youth Football League (AAYFL), the Klein Oilers have been introducing children in the community to full-contact football since 1974. According to their website, they have “developed a proven system for instilling discipline, integrity and honor that transcends the game itself.” They help young boys understand their skills and abilities by challenging them “physically, mentally and spiritually.”

Franchising Helps Veterans Get Jobs

Wednesday, November 14th, 2012

Dedicated to Vet Fran

Just as Mr. Appliance is proud of the red, white and blue, we like to add a little orange too for all of our veteran franchisees who have served our blessed country. Andrew Olive, owner of Mr. Appliance of Comal/Guadalupe not only served our country in the Air Force, but served Mr. Appliance in a local interview for KABB San Antonio that focused on franchising and veterans.

Franchising Helps Veterans Get Jobs

By Grace White

As more and more troops return from Iraq and Afghanistan, they are finding the job field crowded and competitive. Instead of looking for a job, one local veteran decided to create one for herself and others.

A friendly greeting and a helpful hand, that’s how Air Force veteran Amira Olive and her husband built their business. After six years in the Air Force, instead of waiting for someone to hire her, Olive took a different approach. “What we like about franchising is that you have support,” said Olive.

The Olives’ purchased a Mr. Appliance franchise. It’s a national brand that works with a program called “Vet-Fran” to offer veterans training and discounted start-up costs. “We can basically set our own hours, we can work around our business and that’s the most important thing is to have time for our family.”

The Olives’ started their business four years ago. Amira says the skills she learned in the Air Force helped make her business a success. “What I learned in the Air Force is definitely discipline, a lot of my admin training comes from the Air Force, most importantly how to work as a team.”

“I think it’s great that she can leave the military and then enter into her own business and make it succeed with the skills she learned from there,” said Adrian Perez, a customer.

The veteran unemployment rate is improving. It was 12.4 percent last year for veterans who joined the service after 9/11. This year, it’s down to 8.9 percent.

Olive’s advice to those who still haven’t found a job, “Don’t give up, keep on looking. You’re a veteran, your skills are wanted.”

Celebrate National Women’s Small Business Month

Tuesday, October 16th, 2012

We Can Do This!

October has been labeled National Women in Small Businesses Month by the Small Business Administration. This is a time to celebrate and bring awareness to the opportunities for women in the business world, and we aim to do just that.

Most women don’t know the great success and personal fulfillment that they can experience working as technicians in trade businesses or how opening a franchise business specializing in a trade can lead to viable, respectable career paths.

Dina Dwyer-Owens, CEO of The Dwyer Group® has launched the Women in the Trades initiative, which both educates on and promotes the hiring of women for traditionally male-dominated roles in trades careers as well as provides scholarships to women working within the trades currently to help them achieve the required credentials for their chosen service field.

With franchise opportunities available in markets all across the country, the time is now for women displaced by the economy or those looking at their next business investment to seek out information about The Dwyer Group franchise businesses.

Providing Ethical Leadership for Students

Thursday, September 20th, 2012

Dylan Conner at Ethical Leadership with Students

Dylan Conner, owner of Mr. Appliance® of The Central Valley, volunteered as a “Table Leader” at the annual Hanford Joint Union High School District (HJUHSD) Senior Ethics Workshop for high school seniors held in the Central Valley of California.

“The main focus was to help the students create a list of their own core values,” said Conner. “I was able to help them while also sharing our (The Dwyer Group’s) Code of Values.”

According to HJUHSD, the Senior Ethics Workshop Program is designed to help seniors think about their personal values through discussions of “‘real-world’ values, ethics and decision-making.”

During the workshop, a volunteer “Table Leader” is assigned to a small group of six to eight students to give guidance and help facilitate discussion. By sharing his own experiences in the professional business world, Conner was able to help each member of his small group make his or her own code of values.

“We created business size reference cards with their own core values and each student also received my card with our Code of Values printed on the back,” said Conner. “It was impressive to see them take it in, discuss it, and come up with their own list of core values.”

The Dwyer Group’s Code of Values, known as R.I.C.H., is centered around Respect, Integrity, Customer focus and Having fun in the process. Each member of the organization, from service technicians to the CEO, is encouraged to know and implement these values every day.

United Servicers Association Honors The Dwyer Group’s CEO

Tuesday, August 28th, 2012

The Women in Service Excellence (W.I.S.E.) committee named The Dwyer Group’s CEO, Dina Dwyer-Owens, as its honorary chair for 2012 at the Appliance Service Technical Institute in San Antonio.

Dina Dwyer-Owens

Dwyer-Owens and W.I.S.E. share the desire to see more female professionals in the service industry.  She appreciates the hard work female service professionals do, especially after going undercover and working with the women within The Dwyer Group’s own service franchises on CBS’s reality show, “Undercover Boss,”

W.I.S.E., the newly formed committee of United Servicers Association (USA), was developed to promote and allow networking for female members on all levels of the appliance trade.  The ultimate goal of W.I.S.E. is to encourage more women to be involved in the appliance trade at companies such as Mr. Appliance®. “We’d love to see more women technicians in the appliance trade!” said USA Treasurer, Krystle Freelove.

Mr. Appliance Featured in Woman’s Day Magazine

Thursday, August 23rd, 2012

By Lillyan Baker

Click to read the entire Woman's Day Magazine Article.

When Woman’s Day Magazine needed tips on how to save with major appliances, of course they contacted the major appliance expert, Mr. Appliance. I knew Matt Sarkela, owner of Mr. Appliance of Wilmington, NC, would be the perfect service professional for the job. Not only did he answer Amanda Kelly’s questions, but also provided great energy tips for reader’s washing machine. Check it out and check out his tips. They don’t call us the appliance experts for nothing.