Code of Values
We live our code of values by...
RESPECT
- ... treating others as we would like to be treated.
- ... listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
- ... responding in a timely fashion.
- ... speaking calmly and respectfully, without profanity or sarcasm.
- ... acknowledging everyone as right from their own perspective.
INTEGRITY
- ... making only agreements we are willing, able and intend to keep.
- ... communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
- ... looking to the system for correction and proposing all possible solutions if something is not working.
- ... operating in a responsible manner, "above the line."
- ... communicating honestly and with purpose.
- ... asking clarifying questions if we disagree or do not understand.
- ... never saying anything about anyone that we would not say to him or her.
CUSTOMER FOCUS
- ... continuously striving to maximize internal and external customer loyalty.
- ... making our best effort to understand and appreciate the customer’s needs in every situation.
HAVING FUN IN THE PROCESS!
